Remote access not working - (remote IP doesn't match on 'canyouseeme')

[captainhero 3]

Hi,

I'm struggling to get remote access working. My internal connections are all working absolutely fine.

I've followed this guide all the way through and my Remote (WAN) access IP doesn't match on canyouseeme.org

I'm on Virgin Media using a Hub 3.0 and the port forwarding seems to have been set up correctly (which was done automatically with UPnP)

I'm running Bitdefender and ExpressVPN. I tried disabling both the Bitdefender Firewall and the VPN but still no luck.

I did the cgNAT 'tracert 8.8.8.8' test and it wasn't being blocked by my isp.

 

I'm now all out of ideas. Please could anyone point me in the right direction?

Thanks in advance! 

Edited August 10, 2023 by captainhero

[Abobader 3470]

Hello captainhero,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[captainhero 3]

29 minutes ago, captainhero said:

Hi,

I'm struggling to get remote access working. My internal connections are all working absolutely fine.

I've followed this guide all the way through and my Remote (WAN) access IP doesn't match on canyouseeme.org

I'm on Virgin Media using a Hub 3.0 and the port forwarding seems to have been set up correctly (which was done automatically with UPnP)

I'm running Bitdefender and ExpressVPN. I tried disabling both the Bitdefender Firewall and the VPN but still no luck.

I did the cgNAT 'tracert 8.8.8.8' test and it wasn't being blocked by my isp.

 

I'm now all out of ideas. Please could anyone point me in the right direction?

Thanks in advance! 

I forgot to mention, my goal is just to connect remotely using Emby Connect and watch my media.

Also my ExpressVPN is not set up on my router and is just an app on my PC.

Please let me know if you need any more info  Thanks for your help!

[Luke 42083]

Hi, you may want to customize the remote address in Emby Server network settings. VPN's can sometimes make this hard to detect.

Please note, there is one drawback to customizing this - if your remote ip address changes then you'll need to remember to update the value in Emby Server. If you can figure out how to configure the VPN so that the server's auto-detection produces the correct value, that would be preferable, but you can always specify it directly if you need to.

[captainhero 3]

Hi, thanks so much for your help! I attempted what you suggested and I was successful! I'll list the successful steps here in case anyone is in a similar situation. This is all completely new to me so please could you let me know if there were any unnecessary steps?
Also, I'm a bit worried in case I've opened any security risks so please let me know if I have! Thank you!

1. I set up a Dynamic DNS Hostname on noip.com
2. In the configuration I answered that I did have a server always running (my pc) and installed their DUC software as suggested (which updates the DDNS when my IP changes)
3. I added my DDNS hostname to Emby (Settings > Network > External Domain)
4. I then realised that with my VPN turned off on my PC I was now visible on canyouseeme.org with port 8096! Emby Connect worked on 4G with my iPhone and Samsung Android Tablet!
5. I wanted to get it working with my VPN so I continued... I added my Dynamic DNS hostname to ExpressVPN (by following just step 3 of this guide and checked 'Automatically register my IP address'. (It also mentions to wait at least 10 minutes which I did)
6. It now works on my phone and tablet on 4G! (With VPN running on the PC and devices)

 As I say, a heads up would be greatly appreciated if I've done anything wrong or have put myself at risk in any way! Thanks again for your help!

Edited August 12, 2023 by captainhero
accidentally posted too soon

[rbjtech 5284]

You may be able to do the ddns on your router instead of using the PC software.  Look for ddns and if it has it, look for noip and configure it with the same credentials as you used on the pc,  once working, then you can use that instead and remove it from your pc.