How long does support take to email back

[levytyler 0]

Bought a monthly subscription this morning, but never got my key emailed. Sent them an email at the billingsupport email address. Nothing yet.. does anyone know the timeframe they get back to you?

[Abobader 3470]

Hello levytyler,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[richt 94]

Usually pretty quick.  Did you check your spam folder?

[Luke 42083]

HI, apologies for the delay. The person who manages that was off for most of the day. I would expect you'll get a response first thing in the morning. Thanks.

@ebr

[ebr 16187]

Hi. This was taken care of this morning, correct?