Device connectivity issue after new install restore

[Hellfire84 1]

In the past few months TrueCharts pushed an update that required you to re-install Emby (and most apps) in order to upgrade to the latest version.

I finally got around to it and took a recent backup, re-installed Emby, restored the backup...and all went well, except mobile devices always throw an error when trying to connect that says "This Emby Server needs to be updated.  To download the latest version, please visit <a href="https://emby.media">https://emby.media</a>

The webapp, Shield TV app, and Roku app appear to be working fine, but Android Mobile and iOS both show this error message.

I read that the upgrade message is a generic message.

I'm guessing this might have something to do with me restoring an older DB backup on a new installation of Emby, but I'm not quite sure how to resolve it.

 

[Luke 42078]

HI, please attach the emby server log from when the problem occurred. Thanks.

[Hellfire84 1]

Hi Luke,

 

Attached is the oldest and the latest.

Let me know if you need anything else.  I'm a bit stumped

embyserver.txt embyserver-63826358400.txt

[Luke 42078]

HI, have you customized your server display name, and if so, what is it?

[Hellfire84 1]

Yes, it's JellyFlix. 

I tried changing it today, but it didn't help. 

[Luke 42078]

2 hours ago, Hellfire84 said:

Yes, it's JellyFlix. 

I tried changing it today, but it didn't help. 

What did you try changing it to?

[Hellfire84 1]

JellyFlixV2

[Luke 42078]

What if you try MyFlix?

[Hellfire84 1]

Changing the name, plus a restart fixed it! 

Name change alone didn't, but with a restart solved it. 

I wanted to provide clarity for the next person. 

Thanks for the help