Remote access issues

[WoodviewRemote 1]

I have tried to resolve this issue, but I fear it is beyond me...

 

I have gone through the process set out in https://emby.media/support/articles/Remote-Setup.html

I have allowed remote access and enabled automatic port mapping, and have enabled UPnP on my router

That didn't work, so I switched off automatic port mapping and in my Router forwarded TCP ports 8096 and8920 on the Emby Server machine

I then went to a browser and entered the external WAN adcess address from the Emby Server Dashboard and got no response.

I used “Canyouseeme.org” on a browser window on the server and it found port 80, but when I include post 8096 and 8920 I got the response (banking out my IP!) ;

Error: I could not see your service on XX.XX.XXX.XX on port (8096)
Reason: Connection timed out

I use Norton 360 – when I turn off the “Smart Firewall” I get the same response from canyouseeme

When I do a  trace route to 8.8.8.8 I get the following;

Tracing route to dns.google [8.8.8.8]

over a maximum of 30 hops:

 

  1    <1 ms    <1 ms    <1 ms  192.168.86.1

  2     3 ms     2 ms     2 ms  192.168.0.1

  3     *        *        *     Request timed out.

  4    12 ms    13 ms    11 ms  brig-core-2b-xe-022-0.network.virginmedia.net [80.3.97.25]

  5     *        *        *     Request timed out.

  6    22 ms    22 ms    21 ms  eislou2-ic-3-ae0-0.network.virginmedia.net [94.174.238.226]

  7    21 ms    21 ms    21 ms  72.14.221.42

  8    19 ms    18 ms    17 ms  74.125.242.65

  9    20 ms    19 ms    33 ms  108.170.234.221

 10    25 ms    19 ms    16 ms  dns.google [8.8.8.8]

 

Trace complete

 

I am running the emby server (which is up to date to 4.7.13.0) on windows 10, on which there is also a Plex Server (from which I am trying to migrate, but have retained as I CAN access the Plex server remotely - seems to use ports 32400 so shouldn't be an issue..?)

Note; when I run canyouseeme on the port that Plex uses I get the same “I could not see your service” message, but Plex works remotely..

I use VirginMedia for internet - the box from Virginmedia is used in modem modem and connected to a Google wifi system (ie effectively my Router) – I am thinking that this is part of the problem?

[Abobader 3470]

Hello WoodviewRemote,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[rbjtech 5284]

Can you show your port forward rules on your router - remove the WAN/Public IP if it's shown.

Do you have any other services running on port 80 ? (http) 

 

[WoodviewRemote 1]

Many thanks for your help - I enclose a screen shot from the google WiFi/home app

I’m not aware of anything else using port 80 on that machine - any way I could check..?

 

thanks again, and sorry that I don’t really understand these issues

 

[Luke 42083]

Quote

Note; when I run canyouseeme on the port that Plex uses I get the same “I could not see your service” message, but Plex works remotely..

Because they have a relay service that can route everything through their own servers when a direct connection is not possible. This might be what's happening when you use a plex app. It kicks on automatically unless you disable it.

[Luke 42083]

Are you sure the ip address in the port forwarding rule is correct?

[WoodviewRemote 1]

Luke

i am really sorry, but I am out of my depth

i enclose a screen shot from my Emby server dashboard, which seems to have the same IP address?

 

many thanks

 

 

[rbjtech 5284]

I don't believe you have forwarded the port...

Follow this guide - point 1-6a (no need for 6b), 7 & 8

https://support.google.com/googlenest/answer/6274503?hl=en-GB

Internal Port is 8096

Local Device is your Emby Server - 192.168.86.129

Port Type = TCP

 

[WoodviewRemote 1]

Rbjtech

i really appreciate your help

i thought that is what I had done - see the enclosed screen shot highlighting the rule I set up.  I tried again but it wouldn’t let me duplicate the rule

if what I have done is incorrect please let me know, but I’m not sure what I should do differently

 

many thanks again

 

[WoodviewRemote 1]

just thought to delete the rule and reenter so I could show you what I put into the google app

thanks again
 

 

[rbjtech 5284]

Right ok - the 'TVMosiac' threw me - I assume that's what the Google App is picking up as your emby server.

So how are you testing ?  You may need to disable wireless on your phone and test via 4/5G ?

If you are happy to - ping me your remote ip via PM and I'm happy to quickly test for you - don't need any login details - just the WAN IP.

[WoodviewRemote 1]

I use canyouseeme.org on the server and try remote access on Emby iPhone (using an Emby connect login)

 

 

[rbjtech 5284]

1 minute ago, WoodviewRemote said:

I use canyouseeme.org on the server and try remote access on Emby iPhone (using an Emby connect login)

 

 

ok - and it cannot see the port Open correct ?

--

Also ensure uPNP is turned OFF 

https://support.google.com/googlenest/answer/6274337?sjid=12852737116502109486-EU