Connection remotely but no connection in the home.

[TheCanadIndian 0]

Hi,

I am having trouble with connecting to my emby server from my phone or my fire stick when at home and on my home network. However there are no issues when I am connecting to my server remotely. I have gone through and made sure that the firewall profiles and rules look correct and have made a rule for ports 8096 and 8920. Any help would be more than appreciated. Everything was working great until I had to change my modem and router.

 

[Abobader 3464]

Hello TheCanadIndian,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Luke 42080]

Hi there, what exactly happens when you try to connect?

[TheCanadIndian 0]

Connection failure: We're unable to connect to the selected server right now. Please ensure it is running and try again.

 

That is the prompt I get

 

[Neminem 1519]

Are the clients connected via wifi ?

If so then it might AP isolation setting in your new router / modem.

[rbjtech 5284]

Ensure Windows is in Private Networking, not Public.   Public will isolate the server locally on the LAN.  You can create a specific rule to deal with this, but most will just change Windows to Private Networking (which means everthing on the same LAN is discoverable).

Changing your router may have activated this change as Windows considers it a 'new/untrusted' network.

Edited August 2, 2023 by rbjtech

[Luke 42080]

Hi, has this helped?

[TheCanadIndian 0]

I did change windows to a private network and it still is not working and all connection to the wifi are wireless none are wired. Still have not been able to solve my issue. Been looking all over the internet for a possible solution for the past week.

7 hours ago, Luke said:

Hi, has this helped?

 

[TheCanadIndian 0]

[Luke 42080]

On 8/1/2023 at 10:50 PM, TheCanadIndian said:

Connection failure: We're unable to connect to the selected server right now. Please ensure it is running and try again.

 

That is the prompt I get

 

Did you try doing a new server connection in the Emby app and typing in the server ip address manually?

There's no reason for that not to work, assuming you have the correct ip address for your server machine. Generally speaking if the local network connections are not working, then neither will remote because a remote connection comes in through the router and then just gets port forwarded over the local network. 

Are you using a vpn, and if so, did you try turning that off? Being able to connect remotely but not locally is extremely rare, which is why it could be something as simply as not using the right ip address on the local network.

[rbjtech 5284]

What router/ap are you using ?

Check your router/ap (access point) to ensure 'Client Device Isolation' (or something similiar) is not enabled.

Can you 'ping' devices from the emby server on the same wifi network ?

ie from a command prompt (type cmd in search if on windows, and hit return, on linux, use the terminal) on your emby server (if your remote device ip is 192.168.0.10) then try

ping 192.168.0.10

Also do an 'ipconfig' - and you'll see a 'Default Gateway' - see if you can ping that as well.

Is the emby server itself on wifi - or is that wired ?

It's possible the wifi is on a different LAN - and the router is routing it - but the windows f/w is blocking it for the emby port.

We really need to see all the networking details  - the ipconfig output will help.

[TheCanadIndian 0]

I have tried manually trying to connect to the emby server on the app that has not worked.
The server itself is on wifi and I am not using a VPN of any sort.

I have a sagecom router and have turned off their AP isolation setting as well.

Edited August 4, 2023 by seanbuff
removed WAN address

[rbjtech 5284]

so I can see your server just fine, you can ping the server and the gateway ok.

is the IP of the client(fireTV stick) also 192.168.1.x ?

What exactly are you entering as the connection in the App ?

You need to enter

http://192.168.1.127

Port - 8096

edit - worth deleting any existing entries and restarting the app connection

 

Edited August 3, 2023 by rbjtech

[visproduction 315]

TC,

I can access your server.  By the way you should remove your Remote WAN access reference above, so the remote IP address does not show up in the forum.

My guess is you are using mobile / tablet browsers that do not go to IP addresses directly.  They always go first to a search engine.  The search engine looks for your IP number and finds nothing and gives you a page that says there is no search result.  It looks like there is no access.  That is not correct.  That is the search engine.

Mobile and tablet browsers need to have a private or incognito window open and then try going to the IP address with the port :8096.  I can get to it, so it works right now.

Blame it on poorly designed mobile browsers that force everyone to use search engines first and drive revenue to the search engine.  Safari is particularly difficult to find a private / incognito window.  Chrome or Firefox is a little easier.  This also would go away if you setup SSL and bought a domain name.  I wouldn't bother.  Just tell your friends and family to use incognito private browser window.

Hope that helps.

[rbjtech 5284]

30 minutes ago, visproduction said:

TC,

I can access your server.  By the way you should remove your Remote WAN access reference above, so the remote IP address does not show up in the forum.

My guess is you are using mobile / tablet browsers that do not go to IP addresses directly.  They always go first to a search engine.  The search engine looks for your IP number and finds nothing and gives you a page that says there is no search result.  It looks like there is no access.  That is not correct.  That is the search engine.

Mobile and tablet browsers need to have a private or incognito window open and then try going to the IP address with the port :8096.  I can get to it, so it works right now.

Blame it on poorly designed mobile browsers that force everyone to use search engines first and drive revenue to the search engine.  Safari is particularly difficult to find a private / incognito window.  Chrome or Firefox is a little easier.  This also would go away if you setup SSL and bought a domain name.  I wouldn't bother.  Just tell your friends and family to use incognito private browser window.

Hope that helps.

They are using a FireTV stick ..   I suspect it's an old config that needs clearing and resetting.   Just entering an IP (no http) OR http://IP works just fine using FireTV (Android).

[Neminem 1519]

And the Issue in Lan and not Wan.

[TheCanadIndian 0]

8 hours ago, visproduction said:

TC,

I can access your server.  By the way you should remove your Remote WAN access reference above, so the remote IP address does not show up in the forum.

My guess is you are using mobile / tablet browsers that do not go to IP addresses directly.  They always go first to a search engine.  The search engine looks for your IP number and finds nothing and gives you a page that says there is no search result.  It looks like there is no access.  That is not correct.  That is the search engine.

Mobile and tablet browsers need to have a private or incognito window open and then try going to the IP address with the port :8096.  I can get to it, so it works right now.

Blame it on poorly designed mobile browsers that force everyone to use search engines first and drive revenue to the search engine.  Safari is particularly difficult to find a private / incognito window.  Chrome or Firefox is a little easier.  This also would go away if you setup SSL and bought a domain name.  I wouldn't bother.  Just tell your friends and family to use incognito private browser window.

Hope that helps.

 

10 hours ago, rbjtech said:

so I can see your server just fine, you can ping the server and the gateway ok.

is the IP of the client(fireTV stick) also 192.168.1.x ?

What exactly are you entering as the connection in the App ?

You need to enter

http://192.168.1.127

Port - 8096

edit - worth deleting any existing entries and restarting the app connection

 

I am using both a fire stick and also trying to access the server in my home on my android phone both using the app. The ip address for the firestick is 192.168.1.xx. I have tried removing and clearing caches from both apps and still am unable to connect. I have also tried uninstalling and reinstalling the apps.

[TheCanadIndian 0]

Not sure how to edit on this forum I dont see the option but I am using the correct port and ip when entering the information manually as well.

 

ps. found the button but do not see it on the post where I have my picture with my WAN showing was trying to remove that picture

Edited August 3, 2023 by TheCanadIndian

[seanbuff 1318]

10 minutes ago, TheCanadIndian said:

ps. found the button but do not see it on the post where I have my picture with my WAN showing was trying to remove that picture

I have edited your post to hide your WAN address

[Luke 42080]

Try opening http://serverip:8096 in a web browser on your smartphone. What happens then?

[rbjtech 5284]

7 hours ago, TheCanadIndian said:

Not sure how to edit on this forum I dont see the option but I am using the correct port and ip when entering the information manually as well.

 

ps. found the button but do not see it on the post where I have my picture with my WAN showing was trying to remove that picture

Can you show a screenshot of your emby network configuration page ?

The part I'd like to see is the first 4 fields before 'Allow remote connections' - what info do you have in there ?

We know the 'Public' ports etc are good - as that works.

you can check emby is 'listening' by using powershell (if using windows) from a 2nd PC on the same network/wifi

type 'powershell' from the search bar, then type

test-netconnection 192.168.1.127 -port 8096 

In the results - we need to see this

TcpTestSucceeded : True

What do you see ? Can you post the output ? 

Edited August 4, 2023 by rbjtech

[visproduction 315]

AH, OK, I see the issue is local access.  Silly question...  Is your mobile phone on the local Wifi or are connecting to the cell tower -- mobile data and then trying to get into the local network address 192...? Because, that obviously, would not work.  Your mobile phone has to get to the local 192... address through the Wifi, not with mobile data, which is accessing the Internet directly.