Connectivity Issues

[elivick3031 5]

My friends and family are not able to connect to my server to view media. They keep getting a " Connection Failure " error. Can someone help me to fix this issue?

[so_ill_618 0]

also experiencing the same issue as of today. tried restarting the server, as well as my pc and router, still cant seem to get remote connections anymore. 

 

[elivick3031 5]

Hopefully someone can help us with this 

[Neminem 1519]

Tbh first step is how-to-report-a-problem

And then use the forum and/or knowledge base to check issue https://emby.media/support/articles/Remote-Setup.html

You have provided zero useful info about your issue.

And that does not help the community, help you. 

 

[elivick3031 5]

I’m not sure what more I can say. Remote users are not able to connect to the server. They are receiving an error message. “ connection failure “. The Emby server is working in my home on my local network, the issue appears to be with remote users. I’ve restarted the Emby app, restarted my PC and restarted my router. Remote users still can not gain access.

[Neminem 1519]

Well what does canyouseeme.org tell you

Edited August 1, 2023 by jaycedk

[elivick3031 5]

Error: I could not see your service on [redacted] on port (80)

Edited August 1, 2023 by GrimReaper
WAN address hidden

[elivick3031 5]

Should I restart my router again?

[rbjtech 5284]

9 minutes ago, elivick3031 said:

I’m not sure what more I can say. Remote users are not able to connect to the server. They are receiving an error message. “ connection failure “. The Emby server is working in my home on my local network, the issue appears to be with remote users. I’ve restarted the Emby app, restarted my PC and restarted my router. Remote users still can not gain access.

So have you followed the previous advice given ?

A link was provided - have you run through this ? https://emby.media/support/articles/Remote-Setup.html

Give feedback on what steps have worked and what have not - give examples if you can - that will give us a clue on where to start ...

 

[rbjtech 5284]

28 minutes ago, elivick3031 said:

Error: I could not see your service on [redacted] on port (80)

Have you changed the default port to port 80 ?

unless changed - you need to check port 8096 if just using http.

It's all in the instructions ...

Edited August 1, 2023 by GrimReaper
WAN address hidden

[elivick3031 5]

Changed port to 8096 on canyouseeme.org

Success: I can see your service on

But I am still not able to remote access into my media?

 

[Neminem 1519]

Is you ip in canyouseeme.org the same af you are using to connect with ?

[elivick3031 5]

yes

[rbjtech 5284]

15 minutes ago, elivick3031 said:

Changed port to 8096 on canyouseeme.org

Success: I can see your service on

But I am still not able to remote access into my media?

 

I can connect to your server just fine ...

Edited August 1, 2023 by rbjtech

[elivick3031 5]

how did you do that? my daughter is trying to access my server from her home and she continues to receive a " connection failure " message?

[elivick3031 5]

[elivick3031 5]

[elivick3031 5]

Continued error messages? WTH?

[rbjtech 5284]

1 minute ago, elivick3031 said:

how did you do that? my daughter is trying to access my server from her home and she continues to receive a " connection failure " message?

Just via a browser and your IP address before it got redacted ..

I've also tried from around the world using a VPN - I don't see any issues ..

Make sure she is using a http://YOUR_IP:8096 - or port 8096 if she is using a non web client.  Do not use https.

[rbjtech 5284]

ok - so that's AndroidTV right ?

Press and hold on the 'server' to remove it (or click 'remove') on the message - and then try again with the info below

server = http://YOUR_IP (the 47.197.x.x one)

Port = 8096

It should then connect ...

 

Edited August 1, 2023 by rbjtech

[elivick3031 5]

let me try

[elivick3031 5]

All good. Thanks everyone.