Can't identify with TVDB title

[karensmith6789 2]

Emby is unable to identify TV shows automatically when manually identifying using name and year or TVDB or IMBD reference. 

Example file structure is Title/Season 1/S01EXX

[GrimReaper 4744]

Exact example would be required.

[karensmith6789 2]

All new series are affected: for example Futurama returns no search results

Futurama\Season 8\S08E01

[GrimReaper 4744]

Maybe you have issues reaching the providers, your connection timing out or something blocking it? Post server log.

 

[karensmith6789 2]

thank you. it was my VPN provider

[sdrob18 0]

I'm having a similar issue but am not running a VPN.

When trying to use the 'Identify' feature for a documentary I digitized from VHS, Emby returns an immediate error "No items matching your search criteria were found."  I am configured as an administrator.

TVDB URL:  https://thetvdb.com/movies/thunderbolt-1947 (77252)

Does a more in-depth image and metadata editing document exist beyond what's found on the Emby support Community and Wiki?  I seem to be chasing my tail trying to update incorrectly identified content for music, movies and tv shows as the built-in tools don't seem to work for me in these instances. 

Happy to keep learning - just not sure where to go next.

 

[GrimReaper 4744]

What are your library enabled providers and in what order? You can also post server log from the time when trying to identify. 

 

[Luke 42081]

In addition to the questions above, what search criteria did you enter into the Identify dialog?

[sdrob18 0]

Log file and screenshot of library enabled providers attached (I think these are default as installed):

For search criteria, I used the TVDB number of 77252.

embyserver.txt

[Luke 42081]

What fetchers are enabled in the library options, and in what order?

[Luke 42081]

Quote

For search criteria, I used the TVDB number of 77252.

How did you use this? Where did you enter it?

[sdrob18 0]

My apologies on the movie fetchers question - I cannot seem to find where those are located.  I'm checking 'Library' and 'Library > Advanced' and not seeing it.

As for the search criteria, I entered the TVDB number in the respective field after selecting 'Identify'.  But your question may have prompted the answer...I currently have this file in a 'TV Shows' folder, not the 'Movies' folder.  Would that make a difference, even though it comes up at the TVDB site?  I see they have it categorized as a movie, even though it's really a documentary.

[GrimReaper 4744]

1 minute ago, sdrob18 said:

I currently have this file in a 'TV Shows' folder, not the 'Movies' folder.  Would that make a difference, even though it comes up at the TVDB site?

Yes, as providers are queried by type (movies vs TV shows) and library type determines type of query. 

[sdrob18 0]

ok - thank you very much for your help.  

To follow up on the movie fetchers question, I did find these and the current order is:

TheTVDB, TheMovieDb, then The Open Movie Database.  Perhaps I should change the order?

Edited August 13, 2023 by sdrob18

[Luke 42081]

Let us know how you get on. Thanks.

[GrimReaper 4744]

9 minutes ago, sdrob18 said:

TheTVDB, TheMovieDb, then The Open Movie Database.  Perhaps I should change the order?

I'd avoid TVDB as top preferred provider for movies (or at all, to be frank), put TMDB on top in either case.