Linked Server Admin to Emby connect account and lost Admin Dashboard

[pashleyrob 0]

Hi Fairly new to emby, have it installed on my Synology 220J  added my emby connect email to the server admin account and as soon as that saved lost all access to server admin and dashboard, now cannot log into server as all login option including the server login show as a user rather than admin. How can I fix this and access server admin?

[Abobader 3470]

Hello pashleyrob,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Luke 42083]

Hi, try clicking the button on the login screen to manually enter your admin username and password and let us know if that helps. Thanks.

[pashleyrob 0]

When i do this It keeps coming up with the 'Sign In Error' Invalid username or password dialogue 

[pwhodges 2012]

Are you using the Connect login or the original admin login?

Paul

[pashleyrob 0]

I tied my connect email address to my original admin login which has caused the problem, if I log in via admin profile then I don't get any dashboard or admin tool, but if I log in manually using my original admin login it then logs me into the same account lacking admin controls.

[Luke 42083]

41 minutes ago, pashleyrob said:

I tied my connect email address to my original admin login which has caused the problem, if I log in via admin profile then I don't get any dashboard or admin tool, but if I log in manually using my original admin login it then logs me into the same account lacking admin controls.

Are you sure it's the same user on your server as before? Try clearing browsing data and see if that helps.

[pashleyrob 0]

Hi, yes i am, i have cleared the user data and tried it on 2 different browsers. Getting the same result. 

Is there a way to use SSH or something the edit or delete the user file or to unlink the emby connect email address from admin user. i have no way into the server admin dashboard using admin credentials. 

[ebr 16187]

14 hours ago, pashleyrob said:

but if I log in manually using my original admin login

If you login with your local username and password, Connect is not involved at all so I don't see how that could be a factor.

Can you get to the server configuration files?

[pashleyrob 0]

Hi i can get to the file via WinSCP and SSH via PuTTY, I'm not quite sure what I'm looking for when I get there though. 

I do understand what you mean and I wish it was working like that, it was in the local admin profile that had the option to add emby connect email address (optional). when I added this was when the problem started,  as whenever I tried to log in with local admin credentials it loaded without any admin permissions or admin dashboard thus making me unable to alter the profile back. it behaves this way both when I log in via emby connect or when I log in manually using the local admin credentials.

Im at a bit of a loss, with I can get in via WinSCp and make a change to remove the linked emby account and it reverts back.... or I need to try to delete the install package from the volume (as I have tried to uninstall and reinstall emby, however the user info is retained in the reinstall)  

[Luke 42083]

Hi, we can have @Carlojump on a remote session with you and take a look at what's going on. 

[Carlo 4561]

Private message sent to @pashleyrobto schedule remote support.