Playback Error - No compatible streams are currently available message

[gwujkiw 2]

On my iphone with the emby app I am getting this message when playing certain videos.  It doesn't happen with all videos just some and I cant figure out why.   It also only happens if I am connected to the local network.  If I disconnect from the local network and use emby connect from my cell phone data for example everything works fine.  How can I correct this issue?

[gwujkiw 2]

Problem fixed I deleted the emby app on IOS and re-installed it everything works fine now.

[fraenhawk 61]

Glad I found your response! I was just running into the same problem only on my iPhones running the app (Chrome on same phone was fine). Nothing obvious showing in the server logs for why it was giving the no compatible streams playback error. Deleted and reinstalled the Emby app and everything is working again.

[Luke 42077]

Hi, thanks for following up.

[EmbFinPlex 3]

I also seem to be having this issue on an iPhone 15 Pro running the latest version of the app. I tried reinstalling as suggested above but it didn't work. It only seems to be happening with one show from what I can tell. 

embyserver.txt

[sa2000 674]

On 21/05/2024 at 01:55, EmbFinPlex said:

I also seem to be having this issue on an iPhone 15 Pro running the latest version of the app.

The log shows 2 device id's for iPhones: one was used between 20:35 and 20:42 for Friends S10 Ep 1 to 3 and the 2nd iPhone was used 20:47 also for Friends  - it was S10 Ep1

Both were on version 2.2.19 of the iOS app. Can you tell me which one it was ? And any ffmpeg log file for these playbacks?

 

 

[Luke 42077]

On 5/20/2024 at 8:55 PM, EmbFinPlex said:

I also seem to be having this issue on an iPhone 15 Pro running the latest version of the app. I tried reinstalling as suggested above but it didn't work. It only seems to be happening with one show from what I can tell. 

embyserver.txt 950.33 kB · 1 download

Hi, have you updated to Emby for iOS 2.2.20? Has that helped?

[Oracle 85]

Hi there,

It appears as though I've also encountered this issue. It's looking like it's encountering a problem with .mkv's that have subtitles included, just based on some preliminary testing.

The device is running iPadOS 17.5.1 with Emby for iOS 2.2.21

Attached is a new server log that I cycled just before reproducing the error.

Very interested in seeing what the resolution to this may be - the last couple hours of internet searching have proved uneventful.

embyserver (1).txt

[Happy2Play 9780]

13 minutes ago, Oracle said:

Hi there,

It appears as though I've also encountered this issue. It's looking like it's encountering a problem with .mkv's that have subtitles included, just based on some preliminary testing.

The device is running iPadOS 17.5.1 with Emby for iOS 2.2.21

Attached is a new server log that I cycled just before reproducing the error.

Very interested in seeing what the resolution to this may be - the last couple hours of internet searching have proved uneventful.

embyserver (1).txt 60.76 kB · 0 downloads

And if you allow transcoding, what reason is shown?  As playback failure can be expected depending on reason per your settings.

EnablePlaybackRemuxing: False EnableVideoPlaybackTranscoding: False EnableAudioPlaybackTranscoding: False 

Quote

Restricting access to transcoding will disable quality selection and may cause playback failures in Emby apps due to unsupported media formats or insufficient network bandwidth.

 

[Oracle 85]

Same error appears with and without transcoding enabled.

[Oracle 85]

For reference, here is a log with transcoding enabled for the user.

 

embyserver (2).txt

[Happy2Play 9780]

29 minutes ago, Oracle said:

Same error appears with and without transcoding enabled.

Can only guess related to new client version release and not this topic.  But think devs will have to comment as this is specific to the new client release 2.2.21, correct?

But just updated to beta 2.2.21 and currently not seeing a issue on my iphone se 17.4.1.  Will test again when update to 17.5.1 is done.  No issue seen after OP update to 17.5.1 either in my limited testing.

Edited May 25, 2024 by Happy2Play
version

[Luke 42077]

HI, seems OK here. Can you provide a sample video for testing?

[Oracle 85]

On 5/26/2024 at 1:56 PM, Luke said:

HI, seems OK here. Can you provide a sample video for testing?

Sure, in the spirit of not infringing on anyone's copyright (lol) - I'll throw some random .mkv together and throw a subtitle in there and see if I can replicate with that. 

[fraenhawk 61]

Interesting, just got it again on my phone. It's like it works right after a fresh install and then stops again later. Uninstalled from phone and reinstalled and started working again.

Emby for iOS 2.2.21 on iOS 17.4.1 with server version 4.8.7.0. I did see in my dashboard that 4.8.8.0 just showed up and am updating the server now.

Interesting, once it's working again when I check the server, there's no transcoding even involved. It shows:

Stream MKV (4 mbps) -> Direct Play

Video 720p H264 -> Direct Play (4 mbps)

Audio English AAC Stereo (Default) -> Direct Play (192 kbps)

I can also attach some logs if you need more, unless Oracle's sample would be more helpful at this point.

[sa2000 674]

Sample video files that can repro the issue would be useful and also screenshots of the app playback settings and server side user settings

I see similarities in the logs from @Oracleto those I have been looking at from @Riptide126here 

 

[Oracle 85]

On 6/2/2024 at 2:45 PM, sa2000 said:

Sample video files that can repro the issue would be useful and also screenshots of the app playback settings and server side user settings

Sorry, friend! I've been a bit busy - but I'll get around to this tomorrow or the next day.

[Luke 42077]

hi, we are looking into this. Thanks.

[fraenhawk 61]

Just a quick update, phone now on 17.5.1 and server is 4.8.8.0 and still having the problem. Every time, uninstalling and reinstalling the app corrects it though.  

[Luke 42077]

Hi, we're unable to reproduce with a given sample file from a user. Can you provide access to your server for testing? If yes, then please send me a PM with your sever url, username and password to login with, and please indicate which video to test with. 

Thanks !

[fraenhawk 61]

Well, got the 2.2.22 ios Emby update and so far so good. Haven't been able to reproduce the problem and have tried on and off my local network. Will just have to see if this fixes it.

[sa2000 674]

On 09/06/2024 at 21:24, fraenhawk said:

Well, got the 2.2.22 ios Emby update and so far so good. Haven't been able to reproduce the problem and have tried on and off my local network

sounds promising. Thanks for the feedback

@Oraclecould you try Emby for iOS 2.2.22 and see if it fixes the issue for you