All movies & tv shows are send PCM audio format instead of DD or DTS

[Skorrael 3]

Hi all,

Sorry if this question was already asked, I tried to found but not able to find anything.

I'm new with Emby (2-3 weeks) but really like it. But I discovered an issue where the sound is only send to my amplifier Marantz in PCM format.
Let me summarize my installation:
- Emby server is installed on a docker on my Synology NAS DS1821+
- Emby for Android TV is installed on a Zappiti Player 4K HDR
- Amplifier is a Marantz SR-7011
- TV Samsung 65" 4K HDR
- Beamer ViewSonic (but we don't care lol)

So, I discovered yesterday that all movies I launched or TV shows are received to my amplifier only with PCM format even if they are EAC5.1, DTS, Atmos or whatever. Of course my amplifier can receive any format, no problem for him.
When I use the Zappiti app, no issues, the amplifier is receiving an Atmos signal or DD or DTS, everything is ok.
When I do the same with Emby, eveything is with a PCM signal, which is a pity 

Any idea or recommendations please because I'm a little lost and disapointed that I cannot used Emby with a nice audio sound.

Thanks in advance for your help 

[Abobader 3464]

Hello Skorrael,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Neminem 1518]

I think you need to look at Emby app settings for audio, try and set them to passthrough.

[Skorrael 3]

5 minutes ago, jaycedk said:

I think you need to look at Emby app settings for audio, try and set them to passthrough.

I'm not able to find any options for audio on Playback Menu 

[GrimReaper 4739]

34 minutes ago, Skorrael said:

Let me summarize my installation:
- Emby server is installed on a docker on my Synology NAS DS1821+
- Emby for Android TV is installed on a Zappiti Player 4K HDR
- Amplifier is a Marantz SR-7011
- TV Samsung 65" 4K HDR
- Beamer ViewSonic (but we don't care lol)

What is the chain your devices are connected in?

[Skorrael 3]

6 minutes ago, GrimReaper said:

What is the chain your devices are connected in?

Zappiti Player connected to the amplifier with HDMI cable and the TV to the output from the amplifier (HDMI too of course).

[GrimReaper 4739]

Does your Zappiti player (not Emby AndroidTV client app) has any audio passthrough system settings? Also, what are your Audio Output settings under Settings>Playback tab in Emby client app settings (cog wheel top-right on the Home Screen)? 

Can you provide ffmpeg log created for one of those remuxes/transcodes where you're getting PCM only?

Edited July 10, 2023 by GrimReaper

[Skorrael 3]

Yes, the Zappiti Player is configure with audio passthrough as with the Zappiti application, no issue to have my movies with Dolby, Dolby Atmos or DTS, DTX:X.

I don't have settings regarding audio output under Settings/Playback, what is strange no?

How to generate the ffmpeg log file?

Thanks for your help 

[GrimReaper 4739]

20 minutes ago, Skorrael said:

I don't have settings regarding audio output under Settings/Playback, what is strange no?

Yes, as it means app's not getting reported any capabilities.

Which AndroidTV client app version you're running?

Also, can you try sideloading standard Android app and see how does that compare?

Emby for Android - Emby

21 minutes ago, Skorrael said:

How to generate the ffmpeg log file?

It should be generated automatically if server remuxes/transcodes, you can find (and download) it under server Settings>sidebar Advanced section>Logs tab in your Web UI.

[Skorrael 3]

I will have a look when I will be at home, thanks again GrimReaper 

I let you know.

[Skorrael 3]

5 hours ago, GrimReaper said:

Yes, as it means app's not getting reported any capabilities.

Which AndroidTV client app version you're running?

Also, can you try sideloading standard Android app and see how does that compare?

Emby for Android - Emby

It should be generated automatically if server remuxes/transcodes, you can find (and download) it under server Settings>sidebar Advanced section>Logs tab in your Web UI.

I'm running Emby 4.7.13 on my Zappiti Player and when I install the standard Android app, it didn't work, I have the logo Emby at the statup but looks to be blocked. Maybe Android version is too old on the Zappiti hardware.

I tested Emby for Android TV on my internet tv box provided by my internet provider and now, I can read movies with Dolby Digital but not DTS, I suspect the box.

So, which hardware you recommand to read all audio format? A Nvidia Shield? Can we play 3D moves with a Nvidia Shield?

Thanks again for your help

[GrimReaper 4739]

27 minutes ago, Skorrael said:

I'm running Emby 4.7.13 on my Zappiti Playe

 

8 hours ago, Skorrael said:

Emby server is installed on a docker on my Synology NAS DS1821+

4.7.13.0 is server version, latest stable release - are you running Android server on your Zappiti or server on your Synology? AndroidTV client app version will be denoted at bottom right corner once you enter app settings, it'll likely be something like 2.0.xx? 

27 minutes ago, Skorrael said:

I install the standard Android app, it didn't work, I have the logo Emby at the statup but looks to be blocked. Maybe Android version is too old on the Zappiti hardware.

Considering that standard app is updated almost on daily basis, that is highly unlikely. How long you've stayed at logo screen, give it a minute or two to timeout and present you with Select Server screen (if you haven't). 

27 minutes ago, Skorrael said:

which hardware you recommand to read all audio format? A Nvidia Shield?

Shield Pro is a go-to device for a lot of enthusiasts around here (myself included), IMHO you can't go wrong picking one up. 

27 minutes ago, Skorrael said:

Can we play 3D moves with a Nvidia Shield?

AFAIK yes - not that I've ever tested it, though. Some fellow user with practical experience might shed some light on that one. 

Edited July 10, 2023 by GrimReaper

[Skorrael 3]

Hello GrimReaper,

To solve my problem, I purchased a Nvidia Shield TV Pro and everythings is now ok, I can have DD, DTS or Atmos, no issues 
I just need to test with 3D movies but except that, everything is going well, thank you again for your help