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Bug: Can't download video when .disc file is present


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Posted

When I attempt to download a movie with a .disc file that I have as a version of the movie, the download function ALWAYS attempts to download the .disc file even though the actual video file is the primary. Can we please get this fixed?

Posted

Hi, what Emby app are you downloading with?

Posted

Android and Web app.

Why aren't you responding to this thread too? Users are in desperate need of help with downloads:

 

Posted

What happens in the web app?

Posted
6 minutes ago, Luke said:

What happens in the web app?

Same thing as in the Android app. It flashes the downloading status message, but when going to check status in downloads it just says Failed.

image.png.220989f77e4724c6f90f02b9ca303fa1.png

And what about this thread?

 

Posted
12 minutes ago, MBSki said:

Same thing as in the Android app. It flashes the downloading status message, but when going to check status in downloads it just says Failed.

image.png.220989f77e4724c6f90f02b9ca303fa1.png

And what about this thread?

 

Please attach the emby server log from when you tried to do that. Thanks.

Posted
1 minute ago, Luke said:

Please attach the emby server log from when you tried to do that. Thanks.

Just sent you the server log in a PM.

And, what about this thread? I've asked 6 times now. Can you please respond?

 

Posted

OK so we'll adjust the stream selection to make sure discs are prioritized last. Thanks.

  • Thanks 1
Posted
16 minutes ago, Luke said:

OK so we'll adjust the stream selection to make sure discs are prioritized last. Thanks.

Thanks, that solves 1 issue, but what about this thread?

 

Posted
3 minutes ago, MBSki said:

Thanks, that solves 1 issue, but what about this thread?

 

Hi, we'll discuss that in it's topic. Thanks.

Posted
1 minute ago, Luke said:

Hi, we'll discuss that in it's topic. Thanks.

that would be nice. can you please respond in that thread? it's been weeks and we haven't heard anything. More people are experiencing an issue so we have plenty to share, but we need to hear from you or anyone that can work the issue.

Posted

@LukeI thought you had changed the priority in a recent version, but .18 is still failing when a .disc file is present. Any chance you can add this change to the client quickly? I'm stuck not being able to download a bunch of movies at the moment because of this issue.

Posted
4 hours ago, MBSki said:

@LukeI thought you had changed the priority in a recent version, but .18 is still failing when a .disc file is present. Any chance you can add this change to the client quickly? I'm stuck not being able to download a bunch of movies at the moment because of this issue.

That change is a server change.

Posted
9 minutes ago, Luke said:

That change is a server change.

Dang it. Ok. Guess I'm out of luck for awhile then. Thanks for letting me know.

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