Connection issues

[DanBarnard 0]

Hi gurus. Bit of advice please. I've been using emby for a fair few years but never used it really outside my home network. If I try to connect from an external IP the app finds my server, but shows me the internal IP(192.168....)

 

If I click "sign in with emby connect" it just sends me in a loop back to the same page. If I connect manually and pop in my external IP address and default port number it works a treat. 

 

The problem is I don't always know my home IP address when I'm away, and I thought the idea of emby connect was that it would automatically find your sever just by logging in. What am I missing here?

[GrimReaper 4739]

Have you linked your local user with respective Connect account? 

[DanBarnard 0]

I think so. I've added my emby connect email address to the local user account

[GrimReaper 4739]

Just now, DanBarnard said:

I think so. I've added my emby connect email address to the local user account

And have you confirmed link in received confirmation email? 

[DanBarnard 0]

Doesn't give an option to send an email. I go to server settings, and under user I have created my self a user and it's asks for an emby connect email address. This says it will link the server to my account. Hit save. And that's it. I don't get an email saying I need to confirm or anything. I'm obviously missing something simple.here but it's a real head scratcher

[DanBarnard 0]

Update. I created a new emby connect account with another email address..added this email to my local user account and it's exactly the same. It finds my server but as a local IP address... I'm not on the local network so it won't connect. Is there an option to get it to show the remote IP here instead?-

[GrimReaper 4739]

1 hour ago, DanBarnard said:

Doesn't give an option to send an email. I go to server settings, and under user I have created my self a user and it's asks for an emby connect email address. This says it will link the server to my account. Hit save. And that's it. I don't get an email saying I need to confirm or anything.

There's no option, it should be done automatically. There are some topics every now and then about users not receiving confirmation email upon linking - and for some it was in Spam folder. It'd look like:

 

 

[GrimReaper 4739]

1 hour ago, DanBarnard said:

Update. I created a new emby connect account with another email address..added this email to my local user account and it's exactly the same. It finds my server but as a local IP address... I'm not on the local network so it won't connect.

Likely because of the same reason - you haven't confirmed link on the second email either. 

[DanBarnard 0]

I checked.my.emails.and I had the email from emby..I've clicked and confirmed. Situation still the same. From both android device and windows pc

[Luke 42077]

10 hours ago, DanBarnard said:

I think so. I've added my emby connect email address to the local user account

Can you try redoing this process by removing and reapplying it?