Error about subscription shows when I try to download subtitles

[zoran_rijeka 0]

Can you please point me in the right direction? I am connecting to an external server, and the following error occurs when I try to download subtitles.

I tried both with web access and the iPad application (I purchased the "unlock" feature for that), and it is always the same error.

 

 

[Abobader 3464]

Hello zoran_rijeka,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[ebr 16185]

Hi.  Are you using your own server or someone else's?

[zoran_rijeka 0]

16 hours ago, ebr said:

Hi.  Are you using your own server or someone else's?

Hi, I'm using an external server. I can watch movies (It didn't let me watch until I paid for unlock), however downloading subtitles still does not work.

[seanbuff 1318]

22 minutes ago, zoran_rijeka said:

Hi, I'm using an external server. I can watch movies (It didn't let me watch until I paid for unlock), however downloading subtitles still does not work.

Hi, you should probably contact the administrator who manages that server for further advice on limits. Your user account may also not have permission to download subtitles.

[GrimReaper 4742]

45 minutes ago, seanbuff said:

Your user account may also not have permission to download subtitles.

Which is likely the case - though that popup should really be phrased differently in such occurences and user shouldn't have that option available for selection to begin with, if so. 

Edit: Then again, subtitle downloading should not have any relation to Premiere subscription, so maybe there's something else going on there. 

Edited June 15, 2023 by GrimReaper

[ebr 16185]

3 hours ago, GrimReaper said:

Which is likely the case

The option wouldn't be there if that were the case.

3 hours ago, GrimReaper said:

subtitle downloading should not have any relation to Premiere subscription

Actually, doing this from the video player is a Premiere feature.  I've updated the feature matrix.

 

[GrimReaper 4742]

4 minutes ago, ebr said:

Actually, doing this from the video player is a Premiere feature.  I've updated the feature matrix.

Then it is clear. Thanks. 

@zoran_rijekaas stated above, In-playback subtitle search is a Premiere feature - server you're connecting to has already reached Premiere device limit so you are not able to download same (unlocking app only allows for full playback, not utilising other server Premiere features).

Quote

Emby Premiere Feature Matrix

Server/All Apps	Free		Premiere
Browse Media	✔		✔
Library Organization and Metadata Gathering	✔		✔
Users and user management	✔		✔
Parental Controls	✔		✔
Emby Connect (simplified remote login)	✔		✔
Intro Skipping			✔
Cinema Intros			✔
Live TV			✔
Free Guide Data (US Canada and UK)			✔
DVR			✔
Hardware Accelerated Transcoding	*		✔
HDR Tone Mapping When Transcoding			✔
In-playback subtitle search			✔
CoverArt Plug-in (advanced image treatment)			✔
Configuration Backup Plug-in			✔
Cloud and Folder Sync			✔
LDAP Integration			✔
Content Conversion			✔
Smart Home (Alexa/Google Home)			✔
Podcasts			✔
Webhooks			✔
Theme Songs and Videos (user provided and in supported apps)			✔
Lyrics display (user provided in supported apps)			✔
Themes for Clients - More than a dozen themes to choose from			✔

https://emby.media/support/articles/Premiere-Feature-Matrix.html

[zoran_rijeka 0]

12 minutes ago, ebr said:

The option wouldn't be there if that were the case.

Actually, doing this from the video player is a Premiere feature.  I've updated the feature matrix.

 

thank you. So If I upgrade my account to premiere, I would be able to download subtitles?

 

[GrimReaper 4742]

3 minutes ago, zoran_rijeka said:

thank you. So If I upgrade my account to premiere, I would be able to download subtitles?

No, it has nothing to do with your server/Premiere subscription - owner of the server you're connecting to should opt for one of the Extended Premiere options in order to increase device limit. 

https://emby.media/premiere-ext.html

[pwhodges 2012]

Premiere is attached to the server; it is the server owner who will need to get Premiere (or expand the number of clients he's can use with Premiere features).  There is no such thing as a Premiere client option.

Paul

[zoran_rijeka 0]

ok, thank you guys. So basically I'm out of options in this case, as the server owner most likely is not interested in upgrading the account.

We can close this thread then.

[GrimReaper 4742]

11 minutes ago, zoran_rijeka said:

So basically I'm out of options in this case, as the server owner most likely is not interested in upgrading the account.

That's correct, as it is server owner/admin that has (and should have) overall control, not clients. 

Though, tbh, that particular scenario might be something that potentially could be included in app unlock, @ebr? 

Edit: To note, devices drop off the list after about a week of inactivity/not using Premiere features, so there might be some occurrences where you'll be trying to download subs and succeeding, if there were slots open at the time - but that would be pure guesswork when it might occur. 

https://emby.media/support/articles/Premiere-Limits.html

Edited June 15, 2023 by GrimReaper
Link

[ebr 16185]

9 minutes ago, GrimReaper said:

Though, tbh, that particular scenario might be something that potentially could be included in app unlock,

Nope.  The unlock is not Premiere.

@zoran_rijekawho's server are you using?

[GrimReaper 4742]

3 minutes ago, ebr said:

Nope.  The unlock is not Premiere.

I have no idea what you were trying to say with that statement. I know it's not, hence:

14 minutes ago, GrimReaper said:

might be something that potentially could be included in app unlock

giving clients the means, as they've already been granted rights. 

[ebr 16185]

Just now, GrimReaper said:

I have no idea what you were trying to say with that statement. I know it's not, hence

I mean that the feature to download subs on the fly during playback is a Premiere feature and unlocking the app does not give you access to Premiere features.

[GrimReaper 4742]

1 minute ago, ebr said:

I mean that the feature to download subs on the fly during playback is a Premiere feature and unlocking the app does not give you access to Premiere features.

And again, that is clear, dunno why we're discussing that - what I'm trying to convey is that maybe it should/could be included? 

Edited June 15, 2023 by GrimReaper

[ebr 16185]

47 minutes ago, GrimReaper said:

And again, that is clear, dunno why we're discussing that - what I'm trying to convey is that maybe it should/could be included? 

I'm saying no it shouldn't .

[GrimReaper 4742]

You're the boss, it's settled then.