Problem Emby and movie in 4K

[Super957 24]

Sometimes with 4K movies it happens that the movie is displayed on the screen of my samsung 75" in the way you can see in my screenshot, i.e. the screen is divided into 2 a large part and a smaller part.

I try to enter in option of emby but not appear, so i try diffrent settings on tv but not solve

The movie on pc run properly without this issue.

 

Thank

Hispa

 

Edited June 7, 2023 by Super957

[ebr 16187]

Hi.  Which app are you using on that TV?  Is it an Android TV or is it the native Samsung app?

[Super957 24]

6 hours ago, ebr said:

Hi.  Which app are you using on that TV?  Is it an Android TV or is it the native Samsung app?

 

I use on FireTV 4K MAX with Emby

 

Hispa

[ebr 16187]

 

 Please attach the information requested in how to report a media playback issue. Thanks!

 

[Super957 24]

Here is logs and a link what happens when I launch it with Emby

https://mega.nz/file/aF8AmCyZ#jgCYVgdwOcgU2k15SMkE4FOSfjj1wj4RypAX1E_KRmE

And a small part of the origina movie 4k

https://mega.nz/file/KVsHUJ4L#ngK4zHY8ZALMF_MlTWYFmdIIl_6GpqpbOPV8BA_hobk

 

Thank

Hispa

Logs.rar

[ebr 16187]

If you disable hardware transcoding, does that make a difference?

[Super957 24]

14 hours ago, ebr said:

If you disable hardware transcoding, does that make a difference?

This on app emby installed on Firetv on server Emby ?

I disable on server and not solve

 

Hispa

Edited June 9, 2023 by Super957

[Luke 42083]

8 minutes ago, Super957 said:

This on app emby installed on Firetv on server Emby ?

 

Hispa

He means disabling that on the server.

[ebr 16187]

@softworkzdo you recall what was causing this previously?

[softworkz 5073]

Possibly video size alignment - i.e. width or height not being multiples of 16 or even 32, but in this case it's FHD and even though this doesn't fulfill the mentioned criteria, it's a size that every player should be able to handle. He could try different scalings - but:

@Super957- Does this happen with all videos or just with those home-made intro videos?

 

 

[Super957 24]

27 minutes ago, softworkz said:

Possibly video size alignment - i.e. width or height not being multiples of 16 or even 32, but in this case it's FHD and even though this doesn't fulfill the mentioned criteria, it's a size that every player should be able to handle. He could try different scalings - but:

@Super957- Does this happen with all videos or just with those home-made intro videos?

 

 

Thank no no the majority of 4K movie run fine, sometime i encounter this problem witk 4k movie and only on with Emby on FireTV.

For example same 4k movie play on android phone not show this problem

 

Hispa

[visproduction 316]

Possible help: https://us.amazon.com/gp/help/customer/display.html?nodeId=G201859000

[softworkz 5073]

2 hours ago, Super957 said:

Thank no no the majority of 4K movie run fine, sometime i encounter this problem witk 4k movie and only on with Emby on FireTV.

For example same 4k movie play on android phone not show this problem

The file snippet you posted above has a pretty odd resolution 3828 x 1592.

This might pretty likely be the cause. But above you have posted an ffmpeg log where the output size is 1920x1080 which is killing the theory. Are you sure that this ffmpeg log is corresponding to one of the problematic playback attempts?