Question About My Download Settings

[TeraMan 4]

Hi

I use the AutoCollections plugin, to unify the movies that I have the same, the thing is when I want to download content that I have in various qualities (1080p and 4k) it always downloads the 1080p it never downloads the 4k, even if I select 4k.
The Android client version is used, since the download option does not appear in the Andrpid TV version.
The server is on Windows 10 Pro
Tests you perform from mobile as in nvidia shield pro.

Thank you very much for the help

[Luke 42078]

Hi, what download quality did you select?

[TeraMan 4]

Example
I select 4k, but the download is 1080p (error)
If I select 1080p, it downloads 1080p correctly.

What I want is if I select 4k to be able to download the 4k

photo for example

[Luke 42078]

That drop-down is not used by the download feature. 
what options did you select in the download dialog box?

[TeraMan 4]

I have it set like this (Image)

Then I select the quality I want to watch/download

and I give the option to download (Image)

If there's something I'm doing wrong, I don't know anymore

[TeraMan 4]

No idea?
Is it possible that it generates some incompatibility?
Do I have to configure something specific?
thanks for the help

[Luke 42078]

When you click download you get a download dialog box with options. What are you selecting there?

[TeraMan 4]

I attach a video

Put Dolby vision, which is 4k with a Dolby vision and HDR10

As you can see, the downloaded file is 1080p and not the selected one

[Luke 42078]

Is the Emby for android? What version?

[TeraMan 4]

yes
Version 3.3.07

[TeraMan 4]

I just tried the new version 3.3.08 and same problem

[Luke 42078]

4 hours ago, TeraMan said:

I just tried the new version 3.3.08 and same problem

What exactly happened?

[TeraMan 4]

As indicated at the beginning, it only downloads in 1080p even if I select another quality

Up I went to video

[TeraMan 4]

Does anyone know where the problem could be?
What solution can I have?
Thank you.

[Luke 42078]

What device and version of android are you on?

[TeraMan 4]

I carry out the tests on an nvidia shield tv pro 2019 (Android 11) and on a mobile OnePlus (Android 13) 

Client Emby For Android Version 3.3.08

Server Version 4.7.13.0

In a Win 10 Pro

Edited June 29, 2023 by TeraMan

[Luke 42078]

Ok please do this. In the android app on the shield, please open the downloads settings page, then leave that screen, then can you capture the log from the android app?

Thanks.

[TeraMan 4]

Excuse me, but I can't locate the log on the Nvidia

I do not get this route or enable viewing hidden files

/Android/data/com.mb.android/files/logs

Edited July 8, 2023 by TeraMan

[Luke 42078]

Can you try downloading again on the Shield? Are you still having an issue with it? I tested downloading with the shield and it worked just fine.

[TeraMan 4]

Download I can download.

But if the content has more than one quality (1080p and 4k), I always download the 1080p, even if you select the 4k.

as seen in the video I sent above.

Is it possible that the problem is in the server application and not the client?

[Luke 42078]

On 7/16/2023 at 7:13 AM, TeraMan said:

Download I can download.

But if the content has more than one quality (1080p and 4k), I always download the 1080p, even if you select the 4k.

as seen in the video I sent above.

Is it possible that the problem is in the server application and not the client?

In the download dialog you select the quality that you want, and then it will automatically choose the appropriate version. Can you try that?

[TeraMan 4]

I finally found a solution

And it is to give the download order to the client that I want, and with the original quality

If you want you can close this.

thanks for everything

[Luke 42078]

Hi, what do you mean by give the download order?

[TeraMan 4]

from the server you indicate in which client you want the download and indicate original quality

since the client does not give the option to select original quality

that's how I solve it

[Luke 42078]

The same options are in the client. Where are you looking for them in the client?