The media library picture not be displayed

[BD5BDB 3]

Here is my LOG FILE

• The poster/image scrabber works not properly sometime
• Same with the subtitles downloading

embyserver.txt

Edited May 13, 2023 by BD5BDB

[BD5BDB 3]

Hi, luke,

The subtitle downloading cannot work COMPLETELY for two days, and it failed to install plugin:

SubDB and podnapisi.net

 

Any advise?  Thanks in advance

[Luke 42077]

@BD5BDBall of your outgoing communications to metadata providers and subtitles websites are timing out and failing. Looks like you have something blocking the connections. 

Typical causes of this are firewall, security software, or VPN. Do you have any of those?

[BD5BDB 3]

Subtitles cannot be search and download (which can work days ago).

Synology verion: 6.2.1  CPU: J1900

embyserver (1).txt

[BD5BDB 3]

7 hours ago, Luke said:

@BD5BDBall of your outgoing communications to metadata providers and subtitles websites are timing out and failing. Looks like you have something blocking the connections. 

Typical causes of this are firewall, security software, or VPN. Do you have any of those?

Yes, the synology is behind the VPN (OpenClash on the Openwrt).  Should I set it DIRECT for some domain name in the OpenClash rule?

 

[seanbuff 1315]

1 hour ago, BD5BDB said:

Subtitles cannot be search and download (which can work days ago)

Same response as in your other thread, you have many external connecting timing out presumably because they are blocked by your VPN or firewall

Cancelling connection to https://api.opensubtitles.org/xml-rpc due to a previous timeout.

 

Allow Emby access to external providers and it's likely your services will work again. Try testing by temporarily disabling your VPN to see.

[BD5BDB 3]

1 hour ago, seanbuff said:

Allow Emby access to external providers and it's likely your services will work again. Try testing by temporarily disabling your VPN to see.

the VPN has disabled now.

Does it need to reboot the emby server?

[seanbuff 1315]

9 minutes ago, BD5BDB said:

Does it need to reboot the emby server?

Shouldn't need to, but wouldn't hurt 

[Luke 42077]

8 hours ago, BD5BDB said:

Yes, the synology is behind the VPN (OpenClash on the Openwrt).  Should I set it DIRECT for some domain name in the OpenClash rule?

 

Can you try disabling that and see how that compares?

[BD5BDB 3]

6 hours ago, Luke said:

Can you try disabling that and see how that compares?

Here is the log this morning.

• worse for picture grabbing
• not work for subtitle searching (no matching even w/o hash)

embyserver (2).txt

[BD5BDB 3]

这几部新加的电影可以识别，但是不会出现中文片名（有几个图片是我手工搜索获取的，画质非常低），其中《终结者》无法出现在合集中
these newly added movie can be recognized, but cannot show the Chinese title.  Some posters were mannually searched (only show one picture, and the resolution is very low).  The "TERMINATOIR" series cannot be created.

[Luke 42077]

All outgoing requests are still timing out and failing. You're going to have to find out what's blocking your connections to MovieDb, Tvdb, etc.

[BD5BDB 3]

22 minutes ago, Luke said:

All outgoing requests are still timing out and failing. You're going to have to find out what's blocking your connections to MovieDb, Tvdb, etc.

TVDB is block by the GFW

[BD5BDB 3]

• Recovery the VPN for the Synology hosted with Emby server
• Remove the plugin: Trailor and xmlTV
  which I thought that after anding Trailor may cause flood of the images and some data else requesting make the system blocked that my old hardware and VPN cannot burden last night 
• Reboot Emby server

then tried subtitles, found it works now.

keep observing....

embyserver (3).txt

Edited May 16, 2023 by BD5BDB

[BD5BDB 3]

Is the opensubtitle = opensubtitles.org or opensubtitles.com?

If org, there is CHPTA HUMAN check when login, is that the reason to cause the block of the request？

[seanbuff 1315]

1 hour ago, BD5BDB said:

Is the opensubtitle = opensubtitles.org or opensubtitles.com?

If org, there is CHPTA HUMAN check when login, is that the reason to cause the block of the request？

Requests are be made via an API so that login method will not be involved. Auth is handled automatically by Emby.

[BD5BDB 3]

19 hours ago, seanbuff said:

Requests are be made via an API so that login method will not be involved. Auth is handled automatically by Emby.

After uninstall 'Trailor' pluygin, and reinstall 'Opensubtitles' plugin, it works OK till now for images scabbing and subtitles downloading so far.

[BD5BDB 3]

2023-05-20 11:31:26.771 Info Server: http/1.1 POST http://host1:8096/emby/DisplayPreferences/usersettings?userId=abe3d4bc4aed495a8f0714cb550b1694&client=emby&X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome Windows&X-Emby-Device-Id=6c99c811-0714-4104-b81b-74e2e3b0b0b2&X-Emby-Client-Version=4.7.11.0&X-Emby-Language=zh-cn&reqformat=json. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.0.0 Safari/537.36
2023-05-20 11:31:26.775 Info Server: http/1.1 Response 204 to host2. Time: 4ms. http://host1:8096/emby/DisplayPreferences/usersettings?userId=abe3d4bc4aed495a8f0714cb550b1694&client=emby&X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome Windows&X-Emby-Device-Id=6c99c811-0714-4104-b81b-74e2e3b0b0b2&X-Emby-Client-Version=4.7.11.0&X-Emby-Language=zh-cn&reqformat=json
2023-05-20 11:31:27.826 Error SubtitleManager: Error downloading subtitles from Open Subtitles
	*** Error Report ***
	Version: 4.7.11.0
	Command line: /volume2/@appstore/EmbyServer/system/EmbyServer.dll -programdata /volume2/Emby -ffdetect /var/packages/EmbyServer/target/bin/ffdetect -ffmpeg /var/packages/EmbyServer/target/bin/ffmpeg -ffprobe /var/packages/EmbyServer/target/bin/ffprobe -nolocalportconfig -ignore_vaapi_enabled_flag -pidfile /volume2/Emby/EmbyServer.pid -defaultdirectory /volume1/Public -updatepackage emby-server-synology_{version}_x86_64.spk -noautorunwebapp
	Operating system: Linux version 4.4.59+ (root@build3) (gcc version 4.9.3 20150311 (prerelease) (crosstool-NG 1.20.0) ) #23824 SMP PREEMPT Tue Feb 12 16:52:55 CST 2019
	Framework: .NET 6.0.8
	OS/Process: x64/x64
	Runtime: volume2/@appstore/EmbyServer/system/System.Private.CoreLib.dll
	Processor count: 4
	Data path: /volume2/Emby
	Application path: /volume2/@appstore/EmbyServer/system
	MediaBrowser.Common.Extensions.RateLimitExceededException: MediaBrowser.Common.Extensions.RateLimitExceededException: OpenSubtitles rate limit reached
	   at OpenSubtitles.OpenSubtitleDownloader.SendRequestAsync(ReadOnlyMemory`1 request, CancellationToken cancellationToken)
	   at OpenSubtitles.OpenSubtitleDownloader.SearchSubtitlesAsync(OpenSubtitleQuery[] queries, CancellationToken cancellationToken)
	   at OpenSubtitles.OpenSubtitleDownloader.Search(SubtitleSearchRequest request, CancellationToken cancellationToken)
	   at Emby.Providers.Subtitles.SubtitleManager.<>c__DisplayClass17_0.<<SearchSubtitles>b__3>d.MoveNext()
	Source: OpenSubtitles
	TargetSite: Void MoveNext()
	
2023-05-20 11:31:27.874 Info Server: http/1.1 POST http://host1:8096/emby/DisplayPreferences/usersettings?userId=abe3d4bc4aed495a8f0714cb550b1694&client=emby&X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome Windows&X-Emby-Device-Id=6c99c811-0714-4104-b81b-74e2e3b0b0b2&X-Emby-Client-Version=4.7.11.0&X-Emby-Language=zh-cn&reqformat=json. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.0.0 Safari/537.36
2023-05-20 11:31:27.876 Info Server: http/1.1 Response 204 to host2. Time: 2ms. http://host1:8096/emby/DisplayPreferences/usersettings?userId=abe3d4bc4aed495a8f0714cb550b1694&client=emby&X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome Windows&X-Emby-Device-Id=6c99c811-0714-4104-b81b-74e2e3b0b0b2&X-Emby-Client-Version=4.7.11.0&X-Emby-Language=zh-cn&reqformat=json

Fething subtitle no response or prompt error this morning.

[BD5BDB 3]

After serching subtitle, when click the download, there shows error:

LOG file attached.embyserver (4).txt

Please check, thanks a lot!

[Luke 42077]

Hi, you've reached your daily request limit with OpenSubtitles. They only allow 100 requests per day, unless you are an OpenSubtitles VIP member.

[BD5BDB 3]

13 hours ago, Luke said:

Hi, you've reached your daily request limit with OpenSubtitles. They only allow 100 requests per day, unless you are an OpenSubtitles VIP member.

OK, It seems like that I put too much old movie and TV into the library and try the manually operation at the same time last week.  Tons of thanks!