Downloads showing on home page but the items have been long deleted?

[F1nchy 29]

On my Android tablet Emby always shows two old episodes of an Alan Partridge TV show at the top of my Emby home page. Both of these were deleted from the device as well as from my Emby server a long time ago, but for ages they've still been on the home page. They were on the device as downloads at one point, but that was a few years ago. 

Any ideas how to get rid of them? I'd have asked before but kept forgetting....!

Thanks

[Tremas 197]

I had a similar issue on an Android tablet recently. Going into the Android settings and deleting the cache for the application seemed to clear it up for me. Maybe try that first and report back.

[F1nchy 29]

Yes, that has done it! 

Thank you!

[Tremas 197]

Glad it worked!

Still, this is probably something that should get looked at as a bug. I don't think manually clearing the cache is the intended process after deleting a download.

[Luke 42077]

How did you delete them from the device?

[F1nchy 29]

Via the Emby app. I'd downloaded them to watch offline and just removed them from the app after I watched them, but also deleted them from my collection, last summer. Emby server automatically removed them but they still showed up on my mobile devices. They've shown up since then, I've just forgotten to ask about it as by the time I've watched something else I've forgotten!

All gone now, thankfully!

Edited May 20, 2023 by F1nchy

[Luke 42077]

What version of the server are you on? Can you get this to happen with 4.7.13+?

[F1nchy 29]

I removed them using the advice from tremas, I only really put stuff on the device if we're going away so rarely use it like that so not tested if it does it again. 

[Fender1978 9]

I am having this issue on my Galaxy S22 Ultra.

I have cleared the android app cache but download thumbnail remains on emby homescreen and then when I click on thumbnail it opens a black, blank screen with the message: Content no longer available.

I have also signed out and signed back in as a refresh attempt.

Emby android app: 3.3.29

Emby Server: 4.7.14.0

[Luke 42077]

HI, we're looking into this. Thanks.