problems

[Terry11!! 0]

i'm having trouble downloading the software on one of my computers and other computer has it installed but the other doesn't okay and i'm contacting you for help installing it on this other computer okay contact me back please okay this matter please okay thank you

[Abobader 3470]

Hello Terry11!!,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

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Emby Team

[Luke 42083]

Hi there, what is the exact problem that you're having? Can you please describe your issue in more detail? Thanks.

[Terry11!! 0]

5 hours ago, Luke said:

Hi there, what is the exact problem that you're having? Can you please describe your issue in more detail? Thanks.

the problem is when i have the software downloaded and then i click on the file to install the software a error windows pops up with a error with a details and a cancel button okay 

[seanbuff 1318]

29 minutes ago, Terry11!! said:

the problem is when i have the software downloaded and then i click on the file to install the software a error windows pops up with a error with a details and a cancel button okay 

Do you have a screenshot of the error that pops up that you can show us?