Suprip not playing

[richardvrusso 13]

hmm i'm on ios ver 2.2.7 and videos with codec subrip seem to not play? Anyone else seeing that?

[Luke 42077]

@richardvrusso

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[richardvrusso 13]

Hi Luke,

Will do. I'll do a few fresh attempts from the ios app and android app. Then drop the logs in here.

[richardvrusso 13]

Oh wait. Am I downloading the embyserver.txt or the ffmpeg_____________ file(s)?

[Luke 42077]

Both.

[richardvrusso 13]

I grabbed the top 3 files. They were the ones that changed timestamp as I played files.

Chain of events.

1. Played show X on ios app = failed

2. Played show Y on ios app = success

3. Played show X on android app = success

4. Played show Y on android app = success

 

Oh, also the embyserver.txt I trimmed to start at 15:21 EST. That is when I started testing. I figured anything above was fluff. If you need the whole file I can swap it.

embyserver.txt ffmpeg-directstream-4d160c59-4d9f-45f1-8ad0-bd67584526fe_1.txt ffmpeg-directstream-72e3ce2d-4e65-40d0-970d-95c1398d9af2_1.txt

Edited May 2, 2023 by richardvrusso

[Luke 42077]

OK this is resolved in the next update to the app. This particular subtitle rendering will be done in a different way. Thanks.

[richardvrusso 13]

Oh awesome. Thank you.

Question, can i change something on the server to overwrite/replace with a better or more compatible format? Or is it embedded in the mkv file and nothing can be done to it?

Edited May 3, 2023 by richardvrusso

[Luke 42077]

It's embedded, but using external srt is generally going to be the most optimal choice across a broad range of devices.

[richardvrusso 13]

That sounds good to me. I'll try and only use files that do not have embedded subtitles.

[richardvrusso 13]

Thank you so much for your help. You guys rock!

I'll keep an eye out for the next update.