i want to acces my Emby from out side my network

[stevengibbard6 2]

so i can give it to friends and family but how do i do this 

[Abobader 3470]

Hello stevengibbard6,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[GrimReaper 4749]

2 minutes ago, stevengibbard6 said:

so i can give it to friends and family but how do i do this 

Hi there. Have a look at the KB article:

https://support.emby.media/support/solutions/articles/44002137137-remote-setup

If you encounter any issues, tell us which steps worked and which didn't. 

[stevengibbard6 2]

ive done all this i got the sever to show up but wont let me connect to it saying its not running or cannot be reached or may no longer available but its running on the host pc

[Oracle 85]

Hi, @stevengibbard6

Can you confirm if you've gone ahead and forwarded out port 8096 from your router?

[stevengibbard6 2]

2 minutes ago, Oracle said:

Hi, @stevengibbard6

Can you confirm if you've gone ahead and forwarded out port 8096 from your router?

Yea I have done all that as it says to do but still don’t work but I can use the sever when I’m at home 

[pwhodges 2012]

Have you checked what your IP address is as seen by an external checker (e.g. https://whatismyip.com ) is the same as that shown in the Emby dashboard?

If they are different, it may be that your ISP is using cgNAT, which will block access unless you can persuade them to give/sell you a fixed IP address.

Another way to detect this is to do a tracert to some external website, and if there are additional local addresses, other than those in your own network, then you likely have that problem.

If you are behind cgNAT, there are ways of working around it that we can discuss (not generally free, it's fair to say).

Paul

[stevengibbard6 2]

1 hour ago, pwhodges said:

Have you checked what your IP address is as seen by an external checker (e.g. https://whatismyip.com ) is the same as that shown in the Emby dashboard?

If they are different, it may be that your ISP is using cgNAT, which will block access unless you can persuade them to give/sell you a fixed IP address.

Another way to detect this is to do a tracert to some external website, and if there are additional local addresses, other than those in your own network, then you likely have that problem.

If you are behind cgNAT, there are ways of working around it that we can discuss (not generally free, it's fair to say).

Paul

my remote ip is the same but my home ip is different 

[pwhodges 2012]

What do you mean by your home IP, then, and what's it different from?

Paul

Edited May 1, 2023 by pwhodges

[stevengibbard6 2]

1 minute ago, pwhodges said:

What do you mean by your home IP, then, and what's it different from?

Paul

would you understand by that 

[pwhodges 2012]

In-home is a 192.168 address, which is normal.  Presumably that is working for you.

Emby is expecting that external contact comes through 82.x.x.x as shown there, so your port forwarding should be from 82.x.x.x to 192.168.y.y.  Is that how you have it?

Also, the 82.x.x.x is what should match that given by whatismyip.  Does it?

Paul

[stevengibbard6 2]

3 minutes ago, pwhodges said:

In-home is a 192.168 address, which is normal.  Presumably that is working for you.

Emby is expecting that external contact comes through 82.x.x.x as shown there, so your port forwarding should be from 82.x.x.x to 192.168.y.y.  Is that how you have it?

Also, the 82.x.x.x is what should match that given by whatismyip.  Does it?

Paul

yeah thats how i got it and now i added that ip into lan networks and its worked on my phone on my 4g

[pwhodges 2012]

If you added 82.x.x.x into the LAN networks, you are sidestepping the security which limits the access to your Emby system from outside.

In this case you need to remove that again and check that you have actually told Emby to accept remote connections (tick box under the port settings on the networking page).

Paul

[stevengibbard6 2]

4 minutes ago, pwhodges said:

If you added 82.x.x.x into the LAN networks, you are sidestepping the security which limits the access to your Emby system from outside.

In this case you need to remove that again and check that you have actually told Emby to accept remote connections (tick box under the port settings on the networking page).

Paul

sorted now thanks