Not receiving password reset email

[Tyeguy 1]

I had to create a new account to requst this. I have forgotten my password and when i do the password reset I don't receive an email. I have tried several times over the last couple of days. The username is Tyeguy08the email I use is tyeguy08@bell.net. everything was working fine on my nvidia shield but had to reset my modem and haven't been able to use connect to log back in. Emby is still working fine on my downstairs tv. (using firestick)

[Abobader 3470]

Hello Tyeguy,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Luke 42083]

@Abobader

[Abobader 3470]

12 hours ago, Tyeguy said:

I had to create a new account to requst this. I have forgotten my password and when i do the password reset I don't receive an email. I have tried several times over the last couple of days. The username is Tyeguy08the email I use is tyeguy08@bell.net. everything was working fine on my nvidia shield but had to reset my modem and haven't been able to use connect to log back in. Emby is still working fine on my downstairs tv. (using firestick)

Hi,

Your account was locked 2 times due to incorrect password, I send you password force rest, let me know if it all fine.

[Tyeguy 1]

I haven’t received a password force reset? Did you send via email?

[Abobader 3470]

6 hours ago, Tyeguy said:

I haven’t received a password force reset? Did you send via email?

Then I suggest to contact your email provider and see if they blocking any email from emby. Thanks.

[Luke 42083]

What email provider are you using?

[Tyeguy 1]

Bell Canada

[Luke 42083]

Can you give it another try? Thanks.

[Tyeguy 1]

Still nothing. No worries though. I have created a new one with my secondary email. Thanks for looking it to this though.