Apple TV Videos have a horrible PINK tone

[HawkXP71 112]

Lately, a number of Apple TV videos have a horrible pink tone, Im assuming its a HDR/SDR palette issue.

It shows up in Handbrake and VLC as well (captures shown), any ideas?  What can I do to fix it?

[Luke 42079]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[jellis413 4]

It is a Dolby Vision file (DoVi).  There might be another way, but I would grab non-DV files unless you have a Dolby Vision TV.

[Sammy 790]

48 minutes ago, jellis413 said:

It is a Dolby Vision file (DoVi).  There might be another way, but I would grab non-DV files unless you have a Dolby Vision TV.

Hmm..

Good to know. I occasionally run across this as well and try a different file. Nevertheless, Emby should be able to transcode this, correct @Luke?

@HawkXP71, You need to send logs for when this is happening to the developers so they can look into it.

[HawkXP71 112]

1 hour ago, Luke said:

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

I had this issue previously, and I just downloaded a different version.

However, this time I havent added it to emby, simply tried VLC and handbrake.  No errors show up at all

[pwhodges 2012]

What version of Dolby Vision?  Is it DV5?  That one doesn't have associated HDR fallback info, and so is harder to handle.

Paul

[HawkXP71 112]

41 minutes ago, pwhodges said:

What version of Dolby Vision?  Is it DV5?  That one doesn't have associated HDR fallback info, and so is harder to handle.

Paul

From mediainfo's library

Version 1.0
Profile: dvhe.05
Level: 6
Settings: BL+RPU

Not sure how to get the information from ffprobe


 

[GrimReaper 4740]

5 hours ago, HawkXP71 said:

What can I do to fix it?

Obtain Profile 7 or Profile 8 DV file. 

4 hours ago, Sammy said:

Nevertheless, Emby should be able to transcode this, correct

Nope:

57 minutes ago, pwhodges said:

What version of Dolby Vision?  Is it DV5?  That one doesn't have associated HDR fallback info

Emby can only tonemap underlying HDR layer, not present in Profile 5 DV. 

7 minutes ago, HawkXP71 said:

Not sure how to get the information from ffprobe

This is enough:

7 minutes ago, HawkXP71 said:

Profile: dvhe.05

 

[HawkXP71 112]

3 minutes ago, GrimReaper said:

Obtain Profile 7 or Profile 8 DV file. 

Nope:

Emby can only tonemap underlying HDR layer, not present in Profile 5 DV. 

This is enough:

 

Thanks.

So from what I am reading, I am SOL with this file.

I would HIGHLY recommend since you stated it cant be transcoded due to the missing tonemap in Profile 5 DV, Emby give out an error and not play it, otherwise Emby will get blamed

I wasnt blaming Emby since I tried it in VLC and even handbrake had it looking like crap.

But my bet with Apple putting out more videos with this profile, its going to be more prevalent..

Scott

[HawkXP71 112]

Here is the log from playing it as well as the screen shot showing direct play for video.
 

embyserver.txt

[rbjtech 5284]

On 27/04/2023 at 00:15, HawkXP71 said:

Thanks.

So from what I am reading, I am SOL with this file.

I would HIGHLY recommend since you stated it cant be transcoded due to the missing tonemap in Profile 5 DV, Emby give out an error and not play it, otherwise Emby will get blamed

I wasnt blaming Emby since I tried it in VLC and even handbrake had it looking like crap.

But my bet with Apple putting out more videos with this profile, its going to be more prevalent..

Scott

Yep - and has been said before - now that Emby can properly analyse the dv profile - it should simply say 'DV + HDR10' for Video's that do have a backwards compatibility track (DV7 and DV8) and say 'DV Only' (or maybe just DV) for those that don't. (DV5)

It's s shame Emby hasn't fully implemented all the information that ffmpeg is providing them ..

[SIDE_DATA]
side_data_type=DOVI configuration record
dv_version_major=1
dv_version_minor=0
dv_profile=8
dv_level=6
rpu_present_flag=1
el_present_flag=0
bl_present_flag=1
dv_bl_signal_compatibility_id=1
[/SIDE_DATA]

 

Edited April 28, 2023 by rbjtech