Unable to add emby connect email address to user

[alel3001 4]

I my router and firewall should be allowing the connection, and I can access the internet on my server. I get an error that states:

There was an error performing the requested operation. Your server is unable to contact our Emby Connect Server at https://connect.emby.media. Please ensure your server has an active internet connection and that the communications are being allowed by any firewall or security software you have installed.

 

Error Log attached:

 

2023-04-25 00:30:55.955 Info Server: http/1.1 POST http://192.168.1.4:8096/emby/Users/9a277a62d0e34f46a9b732e4014fe61b?X-Emby-Client=Emby Web&X-Emby-Device-Name=Firefox Windows&X-Emby-Device-Id=d6be26ef-e572-4e40-a880-63a7063fb554&X-Emby-Client-Version=4.7.11.0&X-Emby-Language=en-us&reqformat=json. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/111.0
2023-04-25 00:30:55.957 Info Server: http/1.1 Response 204 to host1. Time: 2ms. http://192.168.1.4:8096/emby/Users/9a277a62d0e34f46a9b732e4014fe61b?X-Emby-Client=Emby Web&X-Emby-Device-Name=Firefox Windows&X-Emby-Device-Id=d6be26ef-e572-4e40-a880-63a7063fb554&X-Emby-Client-Version=4.7.11.0&X-Emby-Language=en-us&reqformat=json
2023-04-25 00:30:55.963 Info Server: http/1.1 POST http://192.168.1.4:8096/emby/Users/9a277a62d0e34f46a9b732e4014fe61b/Policy?X-Emby-Client=Emby Web&X-Emby-Device-Name=Firefox Windows&X-Emby-Device-Id=d6be26ef-e572-4e40-a880-63a7063fb554&X-Emby-Client-Version=4.7.11.0&X-Emby-Language=en-us&reqformat=json. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/111.0
2023-04-25 00:30:55.964 Info Server: http/1.1 Response 204 to host1. Time: 2ms. http://192.168.1.4:8096/emby/Users/9a277a62d0e34f46a9b732e4014fe61b/Policy?X-Emby-Client=Emby Web&X-Emby-Device-Name=Firefox Windows&X-Emby-Device-Id=d6be26ef-e572-4e40-a880-63a7063fb554&X-Emby-Client-Version=4.7.11.0&X-Emby-Language=en-us&reqformat=json
2023-04-25 00:30:55.971 Info Server: http/1.1 POST http://192.168.1.4:8096/emby/Users/9a277a62d0e34f46a9b732e4014fe61b/Connect/Link?X-Emby-Client=Emby Web&X-Emby-Device-Name=Firefox Windows&X-Emby-Device-Id=d6be26ef-e572-4e40-a880-63a7063fb554&X-Emby-Client-Version=4.7.11.0&X-Emby-Language=en-us. UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/111.0
2023-04-25 00:30:55.972 Info HttpClient: GET https://connect.emby.media/service/user?nameOrEmail=anonymized
2023-04-25 00:31:15.972 Error HttpClient: Connection to https://connect.emby.media/service/user?nameOrEmail=anonymizedemail timed out
2023-04-25 00:31:15.975 Error Server: Error processing request
	*** Error Report ***
	Version: 4.7.11.0
	Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_amd64.deb
	Operating system: Linux version 5.15.0-67-generic (buildd@lcy02-amd64-116) (gcc (Ubuntu 11.3.0-1ubuntu1~22.04) 11.3.0, GNU ld (GNU Binutils for Ubuntu) 2.38) #74-Ubuntu
	Framework: .NET 6.0.8
	OS/Process: x64/x64
	Runtime: opt/emby-server/system/System.Private.CoreLib.dll
	Processor count: 24
	Data path: /var/lib/emby
	Application path: /opt/emby-server/system
	MediaBrowser.Common.Extensions.RemoteServiceUnavailableException: MediaBrowser.Common.Extensions.RemoteServiceUnavailableException: Exception of type 'MediaBrowser.Common.Extensions.RemoteServiceUnavailableException' was thrown.
	   at Emby.Server.Connect.ConnectManager.LinkUserInternal(User user, String connectUsername)
	   at Emby.Server.Connect.ConnectManager.LinkUser(User user, String connectUsername)
	   at Emby.Server.Connect.Api.ConnectService.Post(CreateConnectLink request)
	   at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task)
	   at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost appHost, IRequest httpReq, IResponse httpRes, RestPath restPath, String responseContentType, CancellationToken cancellationToken)
	   at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken)
	Source: Emby.Server.Connect
	TargetSite: Void MoveNext()

[Luke 42077]

HI, well that's strange. Can you try it again? Are you using a vpn?

[alel3001 4]

I just tried it again. Same issue. I am using a reverse proxy, but I don't think it was an issue before. I've added emby connect users before

[Luke 42077]

Typical causes of this are going to be something blocking the connection such as firewall, security software, or VPN. Can you look into those?

[alel3001 4]

I've looked. I don't have a vpn on my server, although I do on my personal, the router is blocking anything, and i don't have security software set up to block emby. Just looking for other ideas.

[alel3001 4]

Is there any other way to associate a user with an emby connect account? I've checked all my security settings and I think i have full internet access since i can connect remotely. It's just the emby connect that doesn't seem to be working.

[Luke 42077]

Hi, that’s the only way. Are you still running into this? Can you try it again?

[Luke 42077]

@alel3001?

[alel3001 4]

Yes I am running into this issue. I think there is something on my server that is blocking some connections because I suspect I am having trouble finding subtitles as well occasionally. When I use the curl -is https://emby.media/connect.html, I get a proper response and adding a user after that sometimes works after some tries.

[Luke 42077]

They could be connected, yes, although subtitle requests won’t be going through our Emby domain. That will usually be opensubtitles. But the problem could be the same for both.