I can't get any videos to play on Android mobile, TV or the Web App

[eliel00 0]

I've set up the server and and mobile app on my Android tablet, but I can't get any videos to play. On the tablet the actual files are hosted on, if I click on a video, it looks as if it's going to play but the video never loads. If I try and open the same videos on my android TV or on the Emby Web app, I get a message saying:

"Playback Error

No compatible streams are currently available. Please try again later or contact your system administrator for details."

Server version: 4.7.11.0

App version: 3.2.92

I tried to download the app log, both on my tablet and on my laptop (via USB), but the folder "/Android/data/com.mb.android/files/logs" doesn't exist, and a search for logs only produces the Emby server logs (below).

embyserver.txt

[pwhodges 2012]

Have you disabled transcoding in the server?

Paul

[GrimReaper 4739]

AFAIK this still stands:

On 4/15/2023 at 12:33 AM, Luke said:

It's an issue with Emby Server on android 12 and 13 that we're looking into.

 

[eliel00 0]

1 hour ago, pwhodges said:

Have you disabled transcoding in the server?

Paul

Tried this, and no luck unfortunately.

 

1 hour ago, GrimReaper said:

AFAIK this still stands:

 

Didn't realise there were ongoing issues with Android 12/13. Thanks for letting me know!