Playing specific music broke my phone

[LyraTheLycan 5]

Phone: OnePlus A6013

Build: ONEPLUS A6013_41211125

OS: OxygenOS 11.1.2.2

Android: 11

Emby Android: 3.2.92

 

Problem: While casting music from server library, via the app, to a (chromecast) Google Nest Audio, I tapped the playing media on the bottom, and the phone lost all UI and flashed between black and my phone's unlocked background. Eventually the phone rebooted with the message "This device has entered an unstable state. Please reboot using the exit button below". After reboot I attempted to open the app and the same thing happened. Later I got the pop-up "System UI keeps stopping"

Reproducing the issue: Sometimes caused by performing the exact same steps above to select playing media from album media screen, or selecting Emby after a reboot. Note: Only happens with any audio that has generic art in any album that has generic art (see attached).

Persistence: Repeats even after closing app from tray, force stopping app, deleting storage and logging back in, uninstalling, reinstalling the app and restarting phone before logging back in.

Cannot reproduce on OnePlus A6003, so may be isolated to A6013.

Escaping the issue: Possible only by a hard reboot.

Solving the issue: Avoiding files with generic art/removing files from server for now

[Abobader 3470]

Hello LyraTheLycan,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[LyraTheLycan 5]

embyserver.txt

Log file - Event was between 13:30-14:30

[Luke 42083]

Hi, can you provide a sample track for testing? Thanks.

[LyraTheLycan 5]

@Luke Absolutely - I'll include one despite all the tracks causing it

[Luke 42083]

On 3/28/2023 at 1:18 PM, LyraTheLycan said:

@Luke Absolutely - I'll include one despite all the tracks causing it

Thanks. At what point does it crash the phone? I'm not having any trouble playing it on my android devices. 

[LyraTheLycan 5]

Hey, once I'm streaming the music via Chromecast to a Google Nest Audio, as soon as I tapped on the song name on the 'playing' bar, my phone went crazy. I think this is an extremely niche issue though so don't sweat it! Thanks!

[Luke 42083]

2 hours ago, LyraTheLycan said:

Hey, once I'm streaming the music via Chromecast to a Google Nest Audio, as soon as I tapped on the song name on the 'playing' bar, my phone went crazy. I think this is an extremely niche issue though so don't sweat it! Thanks!

Is it repeatable?

[LyraTheLycan 5]

Yes, just tried it with another file with VA properties. The first video shows it happening as I cast at the same time as viewing the links from the bar:

 

The second shows it happening after reboot because I haven't cleared the app cache and data:

 

 

[Luke 42083]

So it's only an issue when playing with chromecast?

[LyraTheLycan 5]

Yes - every other form of playing is fine, and it only happens when playing with Chromecast to a Nest Audio speaker - playing with Chromecast to another (DLNA) speaker or to Google TV does not trigger the break.

[LyraTheLycan 5]

Update note: Deleting storage resolves the break, deleting cache and force-stopping the app does not

[LyraTheLycan 5]

7 minutes ago, LyraTheLycan said:

Update note: Deleting storage resolves the break, deleting cache and force-stopping the app does not

-- also, the Chromecast speakers related to the issue only show up on the Android app, and not via the Windows/Chrome or Edge clients, so I can't troubleshoot doing the same thing from a pc.

[Luke 42083]

Ok thanks for the info.