Library Scan hangs at 91.7%

[austinchief 5]

After re-installing/upgrading to Centos Stream 9 (complete wipe and re-install) and re-installing Emby Server, my library scans are hanging at 91.7%.

A forced library scan of Movie or TV Shows will complete, but doesn't properly identify new movies or shows.   They appear in the library "unidentified".    

As new episodes/quality (ie 4k vs 1080p) are added to a properly identified movie or series, they are found and added properly, but again, only after being manually identified.

Logfile attached.    In the logs, it looks like ffprobe is failing ... do I need to install a different version of ffmpeg?   Or what could be the problem here?

 

ffprobe version 5.0.0-emby_2022_05_27-u1 Copyright (c) 2007-2022 the FFmpeg developers and softworkz for Emby LLC

built with gcc 8.3.0 (crosstool-NG 1.24.0)

[mov,mp4,m4a,3gp,3g2,mj2 @ 0x1221840] moov atom not found

file:/mnt/Metallica/video/Movies/T/Tomorrow Never Dies (1997)/Tomorrow Never Dies (1997) - 1080p.mp4: Invalid data found when processing input

embyserver_austinchief.txt

[austinchief 5]

Update ... now when I run library scan on TV Shows ... it seems to hang at 91%, although I'm only observing status visually on the library page (green status circle over library)

[kikinjo 281]

Try to remove metallica file..and restart scan. Also look in log whats happening in realtime.

use sudo less +F /var/lib/emby/logs/embyserver.txt     (for example on ubuntu)

 

 

[austinchief 5]

2 minutes ago, kikinjo said:

Try to remove metallica file..and restart scan. Also look in log whats happening in realtime.

 

 

 

What metallica file are you referring to?   Metallica is the name of my NAS where all the media is stored. 

[austinchief 5]

Another data point ... while the scan "hangs" ... my CPU utilization bounces between 110-125% with only ~3% memory utilization.

[kikinjo 281]

yeah i ment file Tomorrow Never Dies (1997)/Tomorrow Never Dies (1997) - 1080p.mp4: Invalid data found when processing input

[austinchief 5]

1 hour ago, kikinjo said:

yeah i ment file Tomorrow Never Dies (1997)/Tomorrow Never Dies (1997) - 1080p.mp4: Invalid data found when processing input

Whoop!!!   You da man!!!    While I'm not sure it was actually the mp4 being bad ... I removed all the metadata collateral files withing the directory as well, and now it is running smooth like butter!!!!

[kikinjo 281]

Yeah there is an error in log that you posted, i suspect that file is bad / incomplete or something....and emby scan stuck on it.

 

[axlns 6]

I have similar problem that scan hangs at 91.9% and it doesnt move further. I tried to reboot server, allowed it several days to finish, but no luck. Also I dont see anything related in server log I believe. But I see that emby server doing something because it keep using my CPU at around 30% for days.

Could you help me diagnose the problem and hopefully fix it. I'm attaching my server log file.

embyserverlogs.zip

Edited January 9, 2024 by axlns

[axlns 6]

20 hours ago, axlns said:

I have similar problem that scan hangs at 91.9% and it doesnt move further...

update: I was able to diagnose the problem, one of the movies I have caused it to hang, I tried to scan that movie with latest version of BDInfo and it showed the same symptoms, it just stuck at "scan your folder" stage. so I decided to delete that movie from my library, and then everything worked just fine... would be good if emby would skip such problematic movie when its doing scanning

[Snow_Chain 0]

On 1/10/2024 at 9:03 PM, axlns said:

update: I was able to diagnose the problem, one of the movies I have caused it to hang, I tried to scan that movie with latest version of BDInfo and it showed the same symptoms, it just stuck at "scan your folder" stage. so I decided to delete that movie from my library, and then everything worked just fine... would be good if emby would skip such problematic movie when its doing scanning

You are right, some movies will make EMBY scan hang.

After remove those movies, the scan media done successfully.

 

[Happy2Play 9780]

On 1/10/2024 at 5:03 AM, axlns said:

update: I was able to diagnose the problem, one of the movies I have caused it to hang, I tried to scan that movie with latest version of BDInfo and it showed the same symptoms, it just stuck at "scan your folder" stage. so I decided to delete that movie from my library, and then everything worked just fine... would be good if emby would skip such problematic movie when its doing scanning

 

1 hour ago, Snow_Chain said:

You are right, some movies will make EMBY scan hang.

After remove those movies, the scan media done successfully.

 

Can you provide specific details of structrure/naming scheme/media info on this condition.