EMBY mobile plays movies without sound

[17732 21]

S905x4处理器安卓电视盒HK1 rbox安装最新的安卓手机EMBY播放包含AC3音频的电影没有声音

[seanbuff 1315]

9 minutes ago, 17732 said:

S905x4 processor Android TV box HK1 rbox installed latest Android phone EMBY playing movies with AC3 audio without sound

Hi there, please attach the information requested in how to report a media playback issue. Thanks!

[17732 21]

[17732 21]

[Luke 42077]

@17732 Please attach the information requested in 

How to Report a Problem

Thanks !

[17732 21]

For Android Mobile version 3.2.92, AC3 tracks play without sound.

embyserver.txt

[Luke 42077]

Hi, what exactly are you playing?

[17732 21]

2分钟前，卢克说：

嗨，你到底在玩什么？

OK？Can you speak Chinese?

[seanbuff 1315]

<Merged Topics>

Hi @17732let's avoid creating multiple topics for the same issue.

Please continue to post here for this problem. Thanks.

[17732 21]

2分钟前，seanbuff说：

<合并主题>

嗨@17732让我们避免为同一问题创建多个主题。

请继续在这里发布这个问题。谢谢。

Okay! Can you help me answer my question?I sent the video to tell you that there was no sound when emby3.2.92 played the movie, and I uploaded the log file, but you didn't understand my question? I'm confused.

[seanbuff 1315]

Please help us by providing as much information as possible.

Your video shows you were using Android 3.2.90 but the log you attached does not show any activity from that version, in fact you are using various different versions of the app:

2023-03-17 00:02:55.248 Info SessionManager: Playback start reported by app Emby for Android 3.2.05 playing 喜欢你. Started at 0 ms
2023-03-17 00:07:42.203 Info SessionManager: Playback start reported by app Emby for Android 3.1.91 playing 喜欢你. Started at 4153390 ms
2023-03-17 07:07:09.482 Info SessionManager: Playback start reported by app Emby for Android 3.2.92 playing 喜欢你. Started at 0 ms

What is it you were trying to play at the time? Can you please show us the media info for that item (scroll to the bottom of the media details page)

Are you able to play anything else successfully with audio, or is it just this one file? The more information the better, thanks.

[17732 21]

2分钟前，seanbuff说：

请通过提供尽可能多的信息来帮助我们。

您的视频显示您使用的是Android 3.2.90，但您附加的日志没有显示该版本的任何活动，事实上，您正在使用各种不同版本的应用程序：

2023-03-17 00:02:55.248 Info SessionManager: Playback start reported by app Emby for Android 3.2.05 playing 喜欢你.从0毫秒开始2023-03-17 00:07:42.203 Info SessionManager：播放开始由应用程序Emby for Android 3.1.91播放喜欢你。始于4153390毫秒2023-03-17 07:07:09.482 Info SessionManager: Playback start reported by app Emby for Android 3.2.92 playing 喜欢你.从0毫秒开始

你当时想玩什么？你能向我们展示该项目的媒体信息吗（滚动到媒体详细信息页面的底部）

你能用音频成功播放其他东西吗，还是只有这个文件？信息越多越好，谢谢。

Thank you for your answer. I tried using 3.2.90 and 3.2.92, and there was no sound in the movie including AC3. However, in the Android TV version of EMBY2.0.83, I can set the sound to be played when it is mixed into stereo.I uploaded the photos of the Android TV client, and I played the sound in the Android TV client to select the sound in the picture, but there is no option in the picture on the emby mobile phone, and it is not on the EMBy mobile Unable to get sound.

[17732 21]

12分钟前，seanbuff说：

请通过提供尽可能多的信息来帮助我们。

您的视频显示您使用的是Android 3.2.90，但您附加的日志没有显示该版本的任何活动，事实上，您正在使用各种不同版本的应用程序：

2023-03-17 00:02:55.248 Info SessionManager: Playback start reported by app Emby for Android 3.2.05 playing 喜欢你.从0毫秒开始2023-03-17 00:07:42.203 Info SessionManager：播放开始由应用程序Emby for Android 3.1.91播放喜欢你。始于4153390毫秒2023-03-17 07:07:09.482 Info SessionManager: Playback start reported by app Emby for Android 3.2.92 playing 喜欢你.从0毫秒开始

你当时想玩什么？你能向我们展示该项目的媒体信息吗（滚动到媒体详细信息页面的底部）

你能用音频成功播放其他东西吗，还是只有这个文件？信息越多越好，谢谢。

Sorry, my English is poor, so it will affect our communication.

[17732 21]

19分钟前，Seanbuff说：

请通过提供尽可能多的信息来帮助我们。

您的视频显示您使用的是Android 3.2.90，但您附加的日志没有显示该版本的任何活动，事实上，您正在使用各种不同版本的应用程序：

2023-03-17 00:02:55.248 Info SessionManager: Playback start reported by app Emby for Android 3.2.05 playing 喜欢你.从0毫秒开始2023-03-17 00:07:42.203 Info SessionManager：播放开始由应用程序Emby for Android 3.1.91播放喜欢你。始于4153390毫秒2023-03-17 07:07:09.482 Info SessionManager: Playback start reported by app Emby for Android 3.2.92 playing 喜欢你.从0毫秒开始

你当时想玩什么？你能向我们展示该项目的媒体信息吗（滚动到媒体详细信息页面的底部）

你能用音频成功播放其他东西吗，还是只有这个文件？信息越多越好，谢谢。

As long as the following picture appears, there is no sound when the movie with this audio configuration is played.

[17732 21]

22 minutes ago, seanbuff said:

Please help us by providing as much information as possible.

Your video shows you were using Android 3.2.90 but the log you attached does not show any activity from that version, in fact you are using various different versions of the app:

2023-03-17 00:02:55.248 Info SessionManager: Playback start reported by app Emby for Android 3.2.05 playing 喜欢你. Started at 0 ms
2023-03-17 00:07:42.203 Info SessionManager: Playback start reported by app Emby for Android 3.1.91 playing 喜欢你. Started at 4153390 ms
2023-03-17 07:07:09.482 Info SessionManager: Playback start reported by app Emby for Android 3.2.92 playing 喜欢你. Started at 0 ms

What is it you were trying to play at the time? Can you please show us the media info for that item (scroll to the bottom of the media details page)

Are you able to play anything else successfully with audio, or is it just this one file? The more information the better, thanks.

 

[Luke 42077]

I guess this device doesn't support ac3 audio?

[17732 21]

5 minutes ago, Luke said:

I guess this device doesn't support ac3 audio?

Android TV can convert AC3 audio, so will Android TV stop updating? Android mobile There are also problems with the interface used on the TV box. For example, when you press the back key to play a movie, all the options in the status bar disappear, and you can't use the open input method in search. There are really many problems. Will the Android client add the function of converting audio such as AC3?

[Luke 42077]

21 minutes ago, 17732 said:

Android TV can convert AC3 audio, so will Android TV stop updating? Android mobile There are also problems with the interface used on the TV box. For example, when you press the back key to play a movie, all the options in the status bar disappear, and you can't use the open input method in search. There are really many problems. Will the Android client add the function of converting audio such as AC3?

Hi, what options in the status bar are you referring to?

[17732 21]

5 minutes ago, Luke said:

Hi, what options in the status bar are you referring to?

After using the back button when playing a movie, there are no options at the top of this interface and you can't quit.

[Luke 42077]

35 minutes ago, 17732 said:

After using the back button when playing a movie, there are no options at the top of this interface and you can't quit.

OK, that's really odd, but I'm sure we can get that resolved. We'll take a look at it. Thanks.

[17732 21]

2 minutes ago, Luke said:

OK, that's really odd, but I'm sure we can get that resolved. We'll take a look at it. Thanks.

Hello, can the AC3 audio of Android emby be solved?

[17732 21]

48 minutes ago, Luke said:

OK, that's really odd, but I'm sure we can get that resolved. We'll take a look at it. Thanks.

The keyboard of the search interface will fail and will not be displayed.

[Luke 42077]

8 minutes ago, 17732 said:

The keyboard of the search interface will fail and will not be displayed.

We'll take a look at that. Thanks.

[Luke 42077]

47 minutes ago, 17732 said:

Hello, can the AC3 audio of Android emby be solved?

What version of android does this run?

[17732 21]

3 minutes ago, Luke said:

What version of android does this run?

The mobile phone system of Android 11 is mixed with the TV system of Android 11.