Subtitles cannot be displayed properly on the Android TV client and Wi

[ogurisyou 2]

Hello,

I have encountered an issue where the subtitles that can be displayed normally on the Emby web interface are unable to render properly on both the Android TV（2.0.8.3） and Windows Theater. Specifically, the subtitles in question are the Chinese SubRip subtitles embedded in Netflix's series "The Glory".My TV is Sony's X9000h.

I have tried basic troubleshooting steps such as restarting the server, clearing the cache, and uninstalling and reinstalling the client, but these methods did not resolve the issue.

I have checked the same content on the Emby web interface, where the subtitles can be displayed normally. However, on the Android TV and Windows clients, the subtitles cannot be displayed. This seems to indicate that this is a client-specific issue.

I have confirmed the detailed information of both the client and the server, including the operating system, application version, network environment, etc. I also tried searching for similar problems on the forum but did not find any relevant solutions.

Here, I would like to request the help of the support team in finding a solution. If possible, I can provide error logs to help diagnose the problem.

Thank you!

Edited March 13, 2023 by ogurisyou

[GrimReaper 4740]

In AndroidTV app, if you select "Playback Correction" (bring up OSD during playback>cog icon) twice, do they show properly? 

Edited March 13, 2023 by GrimReaper
Bold

[Luke 42078]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[ogurisyou 2]

8 hours ago, Luke said:

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

Hi, here is log.and AndroidTV's log has been uploaded at 2023-03-13 06:12 by ogurisyou.

ffmpeg-transcode-6aea8b24-4f33-4fff-afa3-70e332bfa2ca_1.txt ffmpeg-transcode-7bb01926-1f15-4f14-9747-640d634d7417_1.txt ffmpeg-transcode-45b8c2f9-5de2-403b-8e56-283f6d61963f_1.txt ffmpeg-transcode-539e59a3-1dbe-4c6b-a96d-2f9d03e82c4d_1.txt ffmpeg-transcode-976bc243-dec0-40d2-b198-e351898800b8_1.txt ffmpeg-transcode-bdf45712-bc90-4773-9a2a-c01d1f1fae4d_1.txt ffmpeg-transcode-c6f1ab91-efea-470f-8971-f3246a771685_1.txt ffmpeg-transcode-e06a967a-3622-4aa0-9d3e-7462eba879e8_1.txt ffmpeg-transcode-e8273040-eb24-43f0-af60-e89b2658fb53_1.txt embyserver.txt ffmpeg-directstream-2cd29dce-18e2-4c86-aaca-5482f81155ac_1.txt ffmpeg-directstream-95d94334-f0eb-4e7a-86e8-b042fec67f79_1.txt ffmpeg-directstream-b2af4a25-a27a-433c-8faf-664d675b9367_1.txt ffmpeg-directstream-b9778a52-d6ce-4781-9bb9-2dbfd2730cd0_1.txt

[ebr 16179]

12 hours ago, ogurisyou said:

are unable to render properly

Hi.  Exactly how do they render?

[ogurisyou 2]

57 minutes ago, ebr said:

Hi.  Exactly how do they render?

No display,can't see subtitles

[ebr 16179]

Okay, in the log you sent, the Chinese subs were never selected.  I see no subs selected and Polish subs selected.  Are you sure  you had the proper subs selected?

One issue may be the sheer number of subtitles in this item (I counted 47 sub streams).  Can you remux it to only include the subs you want and see how that compares?

[ogurisyou 2]

 

I'm sure i selected Chinese Simplified subtitles.And I set the default subtitles is Chinese Simplified.

[ebr 16179]

21 hours ago, ebr said:

Can you remux it to only include the subs you want and see how that compares?

The issue may be related to the number of streams.

[ogurisyou 2]

5 minutes ago, ebr said:

The issue may be related to the number of streams.

Yes,you are right, I have tried to remix the video and only keep the Chinese subtitles, the problem is solved.

but why? can you fix it? 

Thank you!!!

[Luke 42078]

5 hours ago, ogurisyou said:

Yes,you are right, I have tried to remix the video and only keep the Chinese subtitles, the problem is solved.

but why? can you fix it? 

Thank you!!!

Hi.  Can you try sideloading our standard android app on the same device and see how that compares?

https://emby.media/emby-for-android.html

Thanks.

 

[ogurisyou 2]

16 hours ago, Luke said:

Hi.  Can you try sideloading our standard android app on the same device and see how that compares?

https://emby.media/emby-for-android.html

Thanks.

 

Hello, I used the standard Android version and no issues occurred.

[Luke 42078]

Are you happy continuing to use that?