Guide/m3u randomly not downloading

[gillmacca01 211]

I don't think this is an Emby issue, but was hoping someone could take a look at the log and see if they can see what's going on.

I'm using an iptv service, and using a mixture of the iptv guide and Emby's guide.

Currently when it works Emby refreshes the guide in just over 2 hrs (I currently have a lot of channels that I cannot filter due to this issue)

Randomly the guide is refreshed within 30 secs and when that happens, I generally cannot play any channels until a full refresh is done - I cannot filter or customize any channels as they get reset when this issue happens

I have attached the log. Refresh guide happens around 07:47

embyserver.txt

[Luke 42078]

hi, it looks like both your m3u and guide provider urls are returning 403 forbidden responses here.

[gillmacca01 211]

That's strange. It will work one minute, but not the next.

I've spoken to my IPTV provider, and they say there is no reason for getting a 403 error, as there are no issues there end and my credentials are active.

If they are correct, do you have any idea what could be causing it?

Could entering a http header resolve this?

Edited March 5, 2023 by gillmacca01
More info

[Luke 42078]

Are you still running into this?

[gillmacca01 211]

Yes

[ebr 16176]

On 3/5/2023 at 1:50 PM, gillmacca01 said:

and they say there is no reason for getting a 403 error,

My guess would be an over connection limit situation there.  If it were a pure authentication failure, I would expect it to be a 401.

[gillmacca01 211]

If that is the case, then I'm guessing there is nothing I can really do about it?

[Luke 42078]

What is the schedule for the guide refresh task?

[gillmacca01 211]

I have it set every 4 hrs, but have tried once a day and still get the same issue randomly 

[Luke 42078]

Do you really need to refresh it that much? They might be blocking you over number of requests. Try setting it back to 24 hours, then give it a full day and re-evaluate.

Also if you're behind a VPN, try turning that off as that could also cause this. Please let me know if that helps. Thanks.

[gillmacca01 211]

I'm pretty sure it happened when I downloaded once a day l, but will try again. Only download every 4 hours, as the provider only gives 24 hrs of guide data

[Luke 42078]

OK please try it and then let's see what happens. Thanks.