I cant access with normal subscription

[izi4me 0]

Hi team,

First of all I would like to thank you for your great work with the emby application, it is very good.

I have created a server on a raspberry pi and I have 2 LG TVs on which I have no problem playing the content. I also have a xiaomi phone that works perfectly.

The problem is when I try to watch movies from xiaomi mi box tv, I get the message "Unlock this feature with an active Emby Premiere subscription" and I can't watch the content unless I subscribe with the Premiere version.

Could you please explain me the reason why on some devices I can watch the movies and on the other hand on other devices I can't watch them.

Thank you very much.

[Abobader 3464]

Hello izi4me,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[GrimReaper 4744]

16 minutes ago, izi4me said:

Could you please explain me the reason why on some devices I can watch the movies and on the other hand on other devices I can't watch them.

Full playback on some platforms require Premiere subscription or one-off app unlock while on some others it doesn't. 

For full list of per-client/per-platform requirements/capabilities, see Premiere Feature matrix:

https://support.emby.media/support/solutions/articles/44001173099-emby-premiere-feature-matrix

 

[pwhodges 2012]

Do your two xiaomi devices access the same app store?  If they don't, then a separate unlock is required for each, as it's the app store login that validates the payment.

Paul