Latest version of the MacOS app won't start

[KristofG 3]

hi 

just updated to the latest version (2.1.9) via the Mac App store, and now the app won't even open.

it hangs on the Emby logo.

I'm running macOS Catalina (10.5.7) still on this 2012 iMac.

I wanted to reset the Application Support files, but i can't find them. Does anybody know where the macOS app stores it's preferences? I can't find them under "~/Library/Application Support"

thanks

[Luke 42077]

Hi, it could be an issue with the older version of macOS. We'll take a look at it. Thanks.

[starisme 5]

Can confirm this is happening to me as well. Have an older laptop on Big Sur 11.7.4 and the app is stuck on the splash logo.

[Luke 42077]

Hi, yes we're looking into this. Thanks.

[stefan1983 4]

On 21/02/2023 at 10:19, KristofG said:

hi 

just updated to the latest version (2.1.9) via the Mac App store, and now the app won't even open.

it hangs on the Emby logo.

I'm running macOS Catalina (10.5.7) still on this 2012 iMac.

+1

[psychodad 0]

+1

[mad_cow 2]

+1

I have this exact behaviour as well. I am on macos 10.15.17 (catalina) and emby theater version 2.1.9 (tried both the app store and downloaded versions)

[Bingegang 3]

On 2/26/2023 at 9:18 PM, Luke said:

Hi, yes we're looking into this. Thanks.

Hi there. Hope all is good. Just came to see if you've found a solution for this issue. The old macos stays stuck on the splash logo. Let us know. Peace

[Luke 42077]

Hi, we are still looking into it. Apologies for the delay.

[starisme 5]

I am having this same issue, is there an update or an older version I can install?

[Luke 42077]

Apologies for the delay. We are looking into it.