Slow 4k streaming with embedded subtitles.

[CAPRICORNX10X 68]

Hi, everyone.  

So the problem started a few days ago. And it only happens in 4k movies with embedded subtitles - and the streaming is over 4k - 80mbps.  When this happens the streaming is not smooth at all and every few seconds the movie stops and continues for a few more seconds.  I don't think it's a hardware problem because it hasn't happened before.  It just started a few days ago.  My hardware is NAS - asustor as6604t.  emby is installed on windows 11.  And i streamed through nvidia shield pro tv. My tv is lg oled c1

 

[seanbuff 1318]

What format embedded subs? If non-text and having to be 'burned-in' due to transcoding, this can be quite taxing on the hardware. Have you tested with side-car text .srt files?

Also please share logs from when this occurred. 

How to Report a Problem

 

[CAPRICORNX10X 68]

47 minutes ago, seanbuff said:

What format embedded subs? If non-text and having to be 'burned-in' due to transcoding, this can be quite taxing on the hardware. Have you tested with side-car text .srt files?

Also please share logs from when this occurred. 

How to Report a Problem

 

The subtitles are pgs

[CAPRICORNX10X 68]

If I run the movie through my pc and not through the shield.
There is no problem at all.

Could the problem be with the shield?

[Luke 42083]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!