Server crash and now shows play then just look paused after a few min

[80srule 33]

Weird thing my emby server is always rock solid but tonight in the middle of a show it just crashed and finally after getting things to come back now I get about 10 min of a show then it just stops and looks paused on screen. Using both the mobile app and the android tv app. 
If I stop and start it picks up and plays about 10-12 min again. 

I attached the log file I scanned through it but didn't see anything but then I wasn't sure what I was looking for other than the crash. 

Thank you

And thanks to everyone who works on this. It has been the best and most stable media platform I have used. 

embyserver-5.txt

[Happy2Play 9780]

What was played?

Do you have the ffmpeg log for this playback session?

My only guess would be something the non-Emby ffmpeg/ffprobe in the "whatbox" build.

[80srule 33]

I don't know why they dont just stick with the default build. 
I was playing a show called outer range. 
Neither the mobile or the android tv app worked. But I gave up went to bed when I got up in the morning it all worked. 
Did the log file say why the server crashed? Because it was after the crash is when it started. 

[Luke 42077]

Are you all set now?

[80srule 33]

I had another crash this evening and it’s exactly as before where it seems like it is back up but yet nothing plays. Finally I got it back up. But I’m still not seeing the  error causing the crash. It’s played great for a month open till the other day and now this again.   

embyserver.txt

[Luke 42077]

On 2/18/2023 at 9:50 PM, 80srule said:

I had another crash this evening and it’s exactly as before where it seems like it is back up but yet nothing plays. Finally I got it back up. But I’m still not seeing the  error causing the crash. It’s played great for a month open till the other day and now this again.   

embyserver.txt 1.45 MB · 1 download

Was there an ffmpeg log from the playback attempt? Can you please attach that as well? Thanks.

[80srule 33]

I’ll see. I don’t know if it’s still there. I know there were several things being played. I wasn’t the only one watch him on that happened. If I can’t find it and it happens again, I’ll definitely grab those other logs.

[80srule 33]

ok hoping this will help. I never saw this hardware detection before so I uploaded it. Thank you 

It crashed again earlier and now things just sit and spin and won't play. 

ffmpeg-transcode-1840a6d3-39d1-45f7-be22-8234d099c60e_1.txt hardware_detection-63813497419.txt ffmpeg-remux-f682fdfd-5b4e-4c3e-bc64-b40ec2d750ba_1.txt embyserver-63813497357.txt

ffmpeg-remux-c6022c72-d8d6-444e-ab8a-0a96c054720e_1.txt

Edited March 4, 2023 by 80srule

[Luke 42077]

10 minutes ago, 80srule said:

ok hoping this will help. I never saw this hardware detection before so I uploaded it. Thank you 

It crashed again earlier and now things just sit and spin and won't play. 

ffmpeg-transcode-1840a6d3-39d1-45f7-be22-8234d099c60e_1.txt 10.43 MB · 1 download hardware_detection-63813497419.txt 111.71 kB · 0 downloads ffmpeg-remux-f682fdfd-5b4e-4c3e-bc64-b40ec2d750ba_1.txt 617.87 kB · 0 downloads embyserver-63813497357.txt 17.61 kB · 0 downloads

ffmpeg-remux-c6022c72-d8d6-444e-ab8a-0a96c054720e_1.txt 523.2 kB · 0 downloads

Something is causing the database to get locked. Can you try rebooting the machine and see if that helps? Thanks.

[80srule 33]

3 minutes ago, Luke said:

Something is causing the database to get locked. Can you try rebooting the machine and see if that helps? Thanks.

The server? I have rebooted the emby server as well as the whole whatbox cloud server 

Rebooting emby now

Edited March 4, 2023 by 80srule

[Luke 42077]

If you rebooted the entire machine, then the next step would be to troubleshoot the locked database file. In the event you're working with the server database file directly, you'll need to close it, as that would cause this.

If that's it, then I would take a look at this and go through all of the steps in order:

https://support.emby.media/support/solutions/articles/44002210894-corrupt-database

[80srule 33]

31 minutes ago, Luke said:

If you rebooted the entire machine, then the next step would be to troubleshoot the locked database file. In the event you're working with the server database file directly, you'll need to close it, as that would cause this.

If that's it, then I would take a look at this and go through all of the steps in order:

https://support.emby.media/support/solutions/articles/44002210894-corrupt-database

I ran the PRAGMA integrity_check and it came Finished without errors. 

[Happy2Play 9780]

17 hours ago, 80srule said:

I ran the PRAGMA integrity_check and it came Finished without errors. 

Not about integrity it is about Locked database at least from the last server log.

Busy: database is locked

So if you shut down Emby do the library.db -shm/-wal files remain?  If so you need to delete them per the linked KB and start Emby again.

[80srule 33]

Yes I followed the link you sent deleted those files and ran the check it passed so hopefully we are good 

[Luke 42077]

Let us know how you get on. Thanks.

[80srule 33]

7 hours ago, Luke said:

Let us know how you get on. Thanks.

So far so good we will see how it goes

[80srule 33]

I am seeing an issue with my server scanning. It hangs on tv shows and never goes beyond the 90%. I posted here because I thought maybe it's all tied together with the other errors I have. 
I have noticed over the past few weeks that also if I dont force a scan nothing updates on my library. Where before as I made changes the library would update that section shortly after. 

 

Thank you and sorry I keep having issues. 

embyserver-7.txt

[Q-Droid 989]

I haven't looked at the logs but did you check to see if your filesystem is filling up. Transcoding temp and/or emby config location?

 

[80srule 33]

Where would I find that info? TO my knowledge nothing in settings has changed. But how would I check this? 

7 minutes ago, Q-Droid said:

I haven't looked at the logs but did you check to see if your filesystem is filling up. Transcoding temp and/or emby config location?

 

 

[Luke 42077]

26 minutes ago, 80srule said:

I am seeing an issue with my server scanning. It hangs on tv shows and never goes beyond the 90%. I posted here because I thought maybe it's all tied together with the other errors I have. 
I have noticed over the past few weeks that also if I dont force a scan nothing updates on my library. Where before as I made changes the library would update that section shortly after. 

 

Thank you and sorry I keep having issues. 

embyserver-7.txt 41.9 MB · 0 downloads

Hi, try removing playback reporting and the auto movie version collection plugins. Then restart the server and see how things compare. Thanks.

[Q-Droid 989]

3 hours ago, 80srule said:

Where would I find that info? TO my knowledge nothing in settings has changed. But how would I check this? 

 

Manage Emby Server (server admin) -> Dashboard -> 3-dot next to server name -> View server info.

Those paths listed are the ones to check for free space while playback is failing.

Plus the suggestions from @Luke and @Happy2Play.
 

Edit: Nevermind. I thought the recent posts were about the playback stopping after 10 minutes or so, not the stuck scanning.

 

Edited April 22, 2023 by Q-Droid