Playback Problems

[thunderclap 52]

I have a friend who up until recently didn't have any issues streaming from my Emby server. Lately he's been having playback issues such as stuttering, stopping with general Playback Error, reversing crashes the playback, and trying to resume always starts at the beginning.

I've had him make sure he's done a software update on his tv, restarted his router and modem, etc., and even had him delete the Emby app and reinstall but no luck. I've attached the ffmpeg file from one of his attempts to help. Any ideas?

Thanks.

ffmpeg-directstream-7216fdb6-a070-4a79-b700-9ecc0a0178fe_1.txt

[Happy2Play 9783]

Is this issue only with items subtitles (mov_text)?

[thunderclap 52]

2 minutes ago, Happy2Play said:

Is this issue only with items subtitles (mov_text)?

He said it's most programs they try to watch now, and it doesn't matter if subtitles are on or off. 

[Happy2Play 9783]

If they lower the playback quality to force transcoding or during playback bring up the OSD and click the gear and select Playback Correction (depending on current playback method changes to direct stream or transcode, if clicking once changes to direct stream clicking twice changes to transcode) does it correct the issue?

[thunderclap 52]

21 hours ago, Happy2Play said:

If they lower the playback quality to force transcoding or during playback bring up the OSD and click the gear and select Playback Correction (depending on current playback method changes to direct stream or transcode, if clicking once changes to direct stream clicking twice changes to transcode) does it correct the issue?

I'm wondering if there two issues happening. A logout/login of the Emby app fixed some of the playback issues but not the one with the movie that had a MOV_TXT subtitle file. That still caused a problem. Another friend tried a movie that had an ASS subtitle file and the movie wouldn't even play until the subtitle was disabled. I've converted both subtitles to SRT and am now waiting for verification it works on their systems.

[Luke 42083]

@thunderclap what was the result?

[thunderclap 52]

7 hours ago, Luke said:

@thunderclap what was the result?

Sorry, forgot to follow up.

Removing the MOV_TXT subtitle did indeed fix the problem for him. Thank you for checking back.

[Luke 42083]

The mere presence of it should not have caused a problem. It sounds like in server transcoding settings you unchecked the box at the bottom to not allow subtitle extraction on the fly? If so, why did you do that? Try re-checking it.

[thunderclap 52]

1 hour ago, Luke said:

The mere presence of it should not have caused a problem. It sounds like in server transcoding settings you unchecked the box at the bottom to not allow subtitle extraction on the fly? If so, why did you do that? Try re-checking it.

It was indeed unchecked and I'm not sure why. Either I did it for a reason now forgotten to me or I did it by mistake. I've re-enabled it.