RichardJNK 0 Posted February 10, 2023 Posted February 10, 2023 since a couple of weeks i've the exact same problem. NO COMPATIBLE STREAM Configuration: Emby-server on Synology-NAS. Emby-client on LG-tv or Emby-client on Chromecast connected to LG-tv. I used this configuration without any problems for many months (years). I'm sure that due too an update either for LG, Emby, Chromecast or Synology a couple of weeks ago the "no compatible STREAM" suddenly popped up. Chromecasting to the Chromecast connected to the LG-tv causes the same problem. THe combination Emby + LG-tv is causing the problem. Running the Emby-client on whatever Android-Device or on Windows runs without any problem.
Luke 42077 Posted February 10, 2023 Posted February 10, 2023 @RichardJNK Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!
FredrikT 24 Posted February 14, 2023 Posted February 14, 2023 Have you gotten any feedback on this problem @RichardJNK? I reported this identical problem in December, and I've attached the requested information in a private thread to Luke, but no answers since. We specifically bought a LG tv for my (now quite old) dad as it had a built-in Emby app that worked (or so it seemed). It really frustrating with complete silence from the admins
LEGEND96 2 Posted February 17, 2023 Posted February 17, 2023 I seem to be having the same issue. Last I tested in early January the app still functioned normally. I just tested it again today and it didn't work. Don't use the LG TV that often so I can't quite pinpoint the exact date it happened, but it might be a firmware upgrade on the TV that caused it. For information, my TV specs are: Model number: 40UF770T Firmware version: 04.06.25 (Might be this. Latest version I can find on LG's site is still 04.05.60, dated 14 November 2022) WebOS version: 2.2.3-2155 (Unlikely to be this as the OS version doesn't seem to change beyond minor version upgrades) Emby Version: 4.7.11.0 (Unlikely to be this, was running it in January 2023 when I last tested the LG TV Emby app) @RichardJNK @FredrikT, if possible could you guys also share your configurations? It may help pinpoint the root cause.
FredrikT 24 Posted February 17, 2023 Posted February 17, 2023 1 hour ago, LEGEND96 said: I seem to be having the same issue. Last I tested in early January the app still functioned normally. I just tested it again today and it didn't work. Don't use the LG TV that often so I can't quite pinpoint the exact date it happened, but it might be a firmware upgrade on the TV that caused it. For information, my TV specs are: Model number: 40UF770T Firmware version: 04.06.25 (Might be this. Latest version I can find on LG's site is still 04.05.60, dated 14 November 2022) WebOS version: 2.2.3-2155 (Unlikely to be this as the OS version doesn't seem to change beyond minor version upgrades) Emby Version: 4.7.11.0 (Unlikely to be this, was running it in January 2023 when I last tested the LG TV Emby app) @RichardJNK @FredrikT, if possible could you guys also share your configurations? It may help pinpoint the root cause. Thanks for sharing! As this is a new tv, the first thing I did was to update everything. So it has never worked with Emby. The TV isn't in my place, but I'll be going there sometimes this weekend, so I can check the versions. I don't know if LG has one unified Firmware/WebOS version for all their tvs, or if it's different across regions. But I'll report back.
RichardJNK 0 Posted February 18, 2023 Author Posted February 18, 2023 Since I noticed the default answer is: "send more information" while in my opinion my description of the problem is very clear; I hesitated to send the info. Anyway: the problem is solved since today (yesterday?). I don't know how!!?? The most likely solution is un update of the firmware by LG on my smart oled TV. I have automatic update ON. Current software version LG TV is 03.34.55 Chromecast is: 4.9.269 (sep 2022) Qnap-NAS TS230: OS-version 5.0.1 Build 20230112. Sorry: in my previous message I erroneous said it is a Synology Emby-server on NAS : 4.7.11.0
LEGEND96 2 Posted February 18, 2023 Posted February 18, 2023 @RichardJNKGood to hear it fixed itself. 03.34.55 does seem to be a rather recent firmware release, so its likely the reason. @FredrikTIt looks like the firmware versions are not unified across LG TVs. I would recommend checking the release date of whatever firmware your TV is running and checking online to see if anyone else has had similar issues. Some other options I'm considering are finding an older firmware version and installing that, or even checking in with LG customer support to see what can be done. Honestly not a very high priority for me since I rarely use that TV anyway, so can't guarantee I'll have anything else to contribute here. Best of luck.
RichardJNK 0 Posted February 18, 2023 Author Posted February 18, 2023 Seems LG firmware versions differ depending on TV-type. I have an OLED55C16LA running 03.34.55 in the Netherlands
FredrikT 24 Posted February 20, 2023 Posted February 20, 2023 Here's my setup: LG TV (75NANO866PA) - autoupdate on everything SW version: 03.34.55 WebOS Version: 6.3.2-423 Emby Client version: latest (1.0.37 I believe) Emby server: Version: 4.8.0.21 beta
Luke 42077 Posted March 24, 2023 Posted March 24, 2023 If you're on the beta server then please let us know how the next build compares. Thanks.
FredrikT 24 Posted June 6, 2023 Posted June 6, 2023 On 24/03/2023 at 17:29, Luke said: If you're on the beta server then please let us know how the next build compares. Thanks. No changes with none of the beta builds. Tested this weekend with .38
Luke 42077 Posted July 7, 2023 Posted July 7, 2023 Emby for LG TV's 1.0.39 has been released. Stay tuned to the blog for the release announcement.
DerFox 7 Posted August 10, 2023 Posted August 10, 2023 for me, i solved the problem by connecting the lg-tv via usb-to-lan adapter. 1
FredrikT 24 Posted August 16, 2023 Posted August 16, 2023 Still having the same issue. The tv is connected to wifi, though the AP is very close to the tv so the signal is very strong. All other streaming apps work just fine.
FredrikT 24 Posted January 25, 2024 Posted January 25, 2024 I threw in the towel and bought a Chromecast TV 4k. I was hoping I wouldn't have to do this, as now I have to teach my (not so young) father how to change inputs, use the tv remote without dedicated buttons, etc. But at least it works now. One thing I noticed as he launched the wrong (LG) Emby app, is that on the LG app it's trying to DirectPlay whereas on the Chromecast TV it's doing a DirectStream. Could there be a problem with the LG Emby app being unable to access local storage (which I believe is a requirement for DirectPlay (read it somewhere else))?
Luke 42077 Posted January 25, 2024 Posted January 25, 2024 5 minutes ago, FredrikT said: which I believe is a requirement for DirectPlay Hi, this is not a requirement for direct play. Did you explore the stats feature in the video player to learn why it wasn't direct playing?
FredrikT 24 Posted January 25, 2024 Posted January 25, 2024 It never starts playing, so I can't look at the stats.
Luke 42077 Posted January 25, 2024 Posted January 25, 2024 1 minute ago, FredrikT said: It never starts playing, so I can't look at the stats. Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!
FredrikT 24 Posted January 25, 2024 Posted January 25, 2024 Just now, Luke said: Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks! I've done this multiple times already Luke, going back over a year. This has been a long running issue for a few of us with newer LG tvs
SamES 1056 Posted January 25, 2024 Posted January 25, 2024 1 hour ago, FredrikT said: I've done this multiple times already Luke, going back over a year. This has been a long running issue for a few of us with newer LG tvs FWIW, I still suspect your issue was related to https/reverse proxy issues not being compatible with the LG TV. Did you ever try enabling standard http connections as a test to see if it fixed the problem? 1
rbjtech 5284 Posted January 25, 2024 Posted January 25, 2024 (edited) 3 hours ago, SamES said: FWIW, I still suspect your issue was related to https/reverse proxy issues not being compatible with the LG TV. Did you ever try enabling standard http connections as a test to see if it fixed the problem? To add - if it's logging on, navigating and browsing ok - it just fails to actually 'play' (over https) - then we know the LG root certificate is 'ok' - all that remains is the reverse proxy configuration. What RP is it ? Using nginx myself, I have no issues with remote playback on LG TV's. Edited January 25, 2024 by rbjtech 1
FredrikT 24 Posted January 25, 2024 Posted January 25, 2024 3 hours ago, SamES said: FWIW, I still suspect your issue was related to https/reverse proxy issues not being compatible with the LG TV. Did you ever try enabling standard http connections as a test to see if it fixed the problem? Never did get around to try http. Any idea why LGs seem to have a problem with this, and no other devices I've tried (30+)?
FredrikT 24 Posted January 25, 2024 Posted January 25, 2024 2 minutes ago, rbjtech said: To add - if it's logging on, navigating and browsing ok - it just fails to actually 'play' (over https) - then we know the LG root certificate is 'ok' - all that remains is the reverse proxy configuration. What RP is it ? Using nginx myself, I have no issues with remote playback on LG TV's. I'm using the build-in RP in Synology. But I'm planning to move away from Synology, so I'm probably moving to nginx myself. Just trying to figure out which OS i should run my new server on that's not too complex, support containers and VMs and HW acceleration with only the one discreet GPU
visproduction 315 Posted January 25, 2024 Posted January 25, 2024 Related? https://thetechgorilla.com/lg-tv-streaming-issues/ https://tvnoob.com/lg-tv-server-certificate-has-expired-error/#google_vignette Quote This is because the LG TV server certificate has an expiration date, and if your system clock is off by even a few minutes, it could cause this error message.
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