Windows 11 Firefox Playback Freezing

February 7, 2023

An option to remove all subs if none of the selected language exist may be the way forward, then the onus is on the user Might be harder though.

Edited February 7, 2023 by Dickydodah!

February 7, 2023

3 minutes ago, Dickydodah! said:

An option to remove all subs if none of the selected language exist may be the way forward, then the onus is on the user Might be harder though.

i'll release this one, and then have a think. Be nice to put this to bed finally

February 7, 2023

The scenario I think you should be looking at is a user with a "less popular" first language. They might not get embedded subs in many of their files so have to rely on automatic subtitle downloading. Not sure if the core subtitle downloader will overwrite existing SRT files but that's not a SK issue.

If you do opt for a switch option a warning that Samsung TVs may have issues if all subs are retained may help to stop error reports.

February 7, 2023

@cyrus104 please try version 1.0.0.8 available from the Plugin Catalog

February 7, 2023

Roger, will download now and test against my test library.

EDIT: is there an easy way to just upgrade a plugin?

EDIT 2: Seems to be running on the 10ish file test library but I need to run to work.

Edited February 7, 2023 by cyrus104

February 7, 2023

@Cheesegeezer Whilst you are looking at the issue of not removing subs if none of specified language exist can you see if there is an easy fix for this issue I just found? I'm not too bothered if not as there is no issue with playing this file on a Samsung TV as there are only 2 subs. I have used an alternative method on subs recently as I wanted to remove graphical as well.

The file only has 2 embedded English subs but SK didn't extract them.

embyserver.txt

February 7, 2023

23 minutes ago, Dickydodah! said:

@Cheesegeezer Whilst you are looking at the issue of not removing subs if none of specified language exist can you see if there is an easy fix for this issue I just found? I'm not too bothered if not as there is no issue with playing this file on a Samsung TV as there are only 2 subs. I have used an alternative method on subs recently as I wanted to remove graphical as well.

The file only has 2 embedded English subs but SK didn't extract them.

embyserver.txt 6.98 kB · 0 downloads

Didit remove them? Sorry on phone and a pain to read txt filess… its a crapple device

February 7, 2023

58 minutes ago, Dickydodah! said:

@Cheesegeezer Whilst you are looking at the issue of not removing subs if none of specified language exist can you see if there is an easy fix for this issue I just found? I'm not too bothered if not as there is no issue with playing this file on a Samsung TV as there are only 2 subs. I have used an alternative method on subs recently as I wanted to remove graphical as well.

The file only has 2 embedded English subs but SK didn't extract them.

embyserver.txt 6.98 kB · 2 downloads

right... got it, had to download on bloody laptopamabob.

i'll have a look later.

February 7, 2023

I really can't use a phone for any web browsing or forums. Then again I only got my first smartphone about 4 years ago as I was never allowed to have my phone on at work.

February 7, 2023

@cyrus104 release is now 1.0.0.9 which should auto update from the catalogue. Everything is now working as it should except for one very niche scenario which I found by accident. if this has sorted your initial issue can you mark it as solved?

SubKiller is a lifesaver for Samsung TV users as they have a fit if there are too many subs.

February 15, 2023

I just got around to testing this and I think it messed up the files, even after several restarts Emby now won't play them. I turned my Plex docker back on and it's playing them, so not sure what's wrong and having a hard time reading the logs. I tried to play to movies that I know were working previously.

embyserver.txt ffmpeg-transcode-ac642d47-f5d3-4b8a-bbdd-fc38ff3b8ea8_1.txt

February 15, 2023

7 minutes ago, cyrus104 said:

I just got around to testing this and I think it messed up the files, even after several restarts Emby now won't play them. I turned my Plex docker back on and it's playing them, so not sure what's wrong and having a hard time reading the logs. I tried to play to movies that I know were working previously.

embyserver.txt 161.34 kB · 0 downloads ffmpeg-transcode-ac642d47-f5d3-4b8a-bbdd-fc38ff3b8ea8_1.txt 43.74 kB · 0 downloads

Believe it is resolved in 4.8.

18:13:04.221 [hevc @ 0x1999740] get_buffer() failed
18:13:04.221 [hevc @ 0x1999740] thread_get_buffer() failed
18:13:04.221 [hevc @ 0x1999740] Error parsing NAL unit #1.
18:13:04.226 Error while decoding stream #0:0: Cannot allocate memory

February 17, 2023

Hmm, I updated to the beta to test and I'm still running into this issue.

embyserver.txt ffmpeg-transcode-8c60179e-71ab-4048-bb19-fde30a64be20_1.txt

February 17, 2023

No memory errors but just dies on hardware and software now at Stream 0:4 of 31.

17:35:51.450 Stream map '0:4' matches no streams.
To ignore this, add a trailing '?' to the map.
17:35:51.453 EXIT

Spoiler

2023-02-17 17:35:51.740 Info App: ProcessRun 'StreamTranscode 24f5aa' Process exited with code 1 - Failed
2023-02-17 17:35:51.768 Error Server: Error processing request
   *** Error Report ***
   Version: 4.8.0.21
   Command line: /app/emby/EmbyServer.dll -programdata /config -ffdetect /app/emby/ffdetect -ffmpeg /app/emby/ffmpeg -ffprobe /app/emby/ffprobe -restartexitcode 3
   Operating system: Linux version 6.1.0-2-amd64 (debian-kernel@lists.debian.org) (gcc-12 (Debian 12.2.0-14) 12.2.0, GNU ld (GNU Binutils for Debian) 2.40) #1 SMP PREEMPT_
   Framework: .NET 6.0.8
   OS/Process: x64/x64
   Runtime: app/emby/System.Private.CoreLib.dll
   Processor count: 4
   Data path: /config
   Application path: /app/emby
   Emby.Server.MediaEncoding.Unified.Ffmpeg.FfRunException: Emby.Server.MediaEncoding.Unified.Ffmpeg.FfRunException: Error starting ffmpeg
   -loglevel +timing -y -print_graphs_file "/config/logs/ffmpeg-transcode-24f5aac5-34c8-446e-af29-3b65267ea71a_1graph.txt" -copyts -start_at_zero -f matroska,webm -c:v:0 h264 -i "/data/movies/6 Underground (2019)/6.Underground.-.2019.-.WEBRip-2160p.mkv" -map 0:0 -map 0:1 -sn -c:v:0 libx264 -g:v:0 72 -maxrate:v:0 45723061 -bufsize:v:0 91446122 -sc_threshold:v:0 0 -keyint_min:v:0 72 -r:v:0 23.976024627685547 -pix_fmt:v:0 yuv420p -preset:v:0 veryfast -profile:v:0 high -level:v:0 5.1 -x264opts:v:0 "subme=0:me_range=4:rc_lookahead=10:partitions=none" -crf:v:0 23 -c:a:0 aac -ab:a:0 192000 -ac:a:0 2 -metadata:s:a:0 language=eng -filter:a:0 "volume=2" -disposition:a:0 default -max_delay 5000000 -avoid_negative_ts disabled -f segment -map_metadata -1 -map_chapters -1 -segment_format mpegts -segment_list "/config/transcoding-temp/CB0557/CB0557.m3u8" -segment_list_type m3u8 -segment_time 00:00:03.000 -segment_start_number 0 -individual_header_trailer 0 -write_header_trailer 0 -segment_write_temp 1 "/config/transcoding-temp/CB0557/CB0557_%d.ts" -map 0:2 -map 0:0 -an -c:v:0 copy -c:s:0 webvtt -max_delay 5000000 -avoid_negative_ts disabled -f segment -map_metadata -1 -segment_format webvtt -segment_list "/config/transcoding-temp/CB0557/CB0557_s2.m3u8" -segment_list_type m3u8 -segment_time 00:00:03.000 -segment_start_number 0 -break_non_keyframes 1 -individual_header_trailer 1 -write_header_trailer 0 -write_empty_segments 1 -segment_write_temp 1 -min_frame_time 00:00:00.000 "/config/transcoding-temp/CB0557/CB0557_s2_%d.vtt" -map 0:3 -map 0:0 -an -c:v:0 copy -c:s:0 webvtt -max_delay 5000000 -avoid_negative_ts disabled -f segment -map_metadata -1 -segment_format webvtt -segment_list "/config/transcoding-temp/CB0557/CB0557_s3.m3u8" -segment_list_type m3u8 -segment_time 00:00:03.000 -segment_start_number 0 -break_non_keyframes 1 -individual_header_trailer 1 -write_header_trailer 0 -write_empty_segments 1 -segment_write_temp 1 -min_frame_time 00:00:00.000 "/config/transcoding-temp/CB0557/CB0557_s3_%d.vtt" -map 0:4 -map 0:0 -an -c:v:0 copy -c:s:0 webvtt -max_delay 5000000 -avoid_negative_ts disabled -f segment -map_metadata -1 -segment_format webvtt -segment_list "/config/transcoding-temp/CB0557/CB0557_s4.m3u8" -segment_list_type m3u8 -segment_time 00:00:03.000 -segment_start_number 0 -break_non_keyframes 1 -individual_header_trailer 1 -write_header_trailer 0 -write_empty_segments 1 -segment_write_temp 1 -min_frame_time 00:00:00.000 "/config/transcoding-temp/CB0557/CB0557_s4_%d.vtt" -map 0:5 -map 0:0 -an -c:v:0 copy -c:s:0 webvtt -max_delay 5000000 -avoid_negative_ts disabled -f segment -map_metadata -1 -segment_format webvtt -segment_list "/config/transcoding-temp/CB0557/CB0557_s5.m3u8" -segment_list_type m3u8 -segment_time 00:00:03.000 -segment_start_number 0 -break_non_keyframes 1 -individual_header_trailer 1 -write_header_trailer 0 -write_empty_segments 1 -segment_write_temp 1 -min_frame_time 00:00:00.000 "/config/transcoding-temp/CB0557/CB0557_s5_%d.vtt" -map 0:6 -map 0:0 -an -c:v:0 copy -c:s:0 webvtt -max_delay 5000000 -avoid_negative_ts disabled -f segment -map_metadata -1 -segment_format webvtt -segment_list "/config/transcoding-temp/CB0557/CB0557_s6.m3u8" -segment_list_type m3u8 -segment_time 00:00:03.000 -segment_start_number 0 -break_non_keyframes 1 -individual_header_trailer 1 -write_header_trailer 0 -write_empty_segments 1 -segment_write_temp 1 -min_frame_time 00:00:00.000 "/config/transcoding-temp/CB0557/CB0557_s6_%d.vtt" -map 0:7 -map 0:0 -an -c:v:0 copy -c:s:0 webvtt -max_delay 5000000 -avoid_negative_ts disabled -f segment -map_metadata -1 -segment_format webvtt -segment_list "/config/transcoding-temp/CB0557/CB0557_s7.m3u8" -segment_list_type m3u8 -segment_time 00:00:03.000 -segment_start_number 0 -break_non_keyframes 1 -individual_header_trailer 1 -write_header_trailer 0 -write_empty_segments 1 -segment_write_temp 1 -min_frame_time 00:00:00.000 "/config/transcoding-temp/CB0557/CB0557_s7_%d.vtt" -map 0:8 -map 0:0 -an -c:v:0 copy -c:s:0 webvtt -max_delay 5000000 -avoid_negative_ts disabled -f segment -map_metadata -1 -segment_format webvtt -segment_list "/config/transcoding-temp/CB0557/CB0557_s8.m3u8" -segment_list_type m3u8 -segment_time 00:00:03.000 -segment_start_number 0 -break_non_keyframes 1 -individual_header_trailer 1 -write_header_trailer 0 -write_empty_segments 1 -segment_write_temp 1 -min_frame_time 00:00:00.000 "/config/transcoding-temp/CB0557/CB0557_s8_%d.vtt" -map 0:9 -map 0:0 -an -c:v:0 copy -c:s:0 webvtt -max_delay 5000000 -avoid_negative_ts disabled -f segment -map_metadata -1 -segment_format webvtt -segment_list "/config/transcoding-temp/CB0557/CB0557_s9.m3u8" -segment_list_type m3u8 -segment_time 00:00:03.000 -segment_start_number 0 -break_non_keyframes 1 -individual_header_trailer 1 -write_header_trailer 0 -write_empty_segments 1 -segment_write_temp 1 -min_frame_time 00:00:00.000 "/config/transcoding-temp/CB0557/CB0557_s9_%d.vtt" -map 0:10 -map 0:0 -an -c:v:0 copy -c:s:0 webvtt -max_delay 5000000 -avoid_negative_ts disabled -f segment -map_metadata -1 -segment_format webvtt -segment_list "/config/transcoding-temp/CB0557/CB0557_s10.m3u8" -segment_list_type m3u8 -segment_time 00:00:03.000 -segment_start_number 0 -break_non_keyframes 1 -individual_header_trailer 1 -write_header_trailer 0 -write_empty_segments 1 -segment_write_temp 1 -min_frame_time 00:00:00.000 "/config/transcoding-temp/CB0557/CB0557_s10_%d.vtt" -map 0:11 -map 0:0 -an -c:v:0 copy -c:s:0 webvtt -max_delay 5000000 -avoid_negative_ts disabled -f segment -map_metadata -1 -segment_format webvtt -segment_list "/config/transcoding-temp/CB0557/CB0557_s11.m3u8" -segment_list_type m3u8 -segment_time 00:00:03.000 -segment_start_number 0 -break_non_keyframes 1 -individual_header_trailer 1 -write_header_trailer 0 -write_empty_segments 1 -segment_write_temp 1 -min_frame_time 00:00:00.000 "/config/transcoding-temp/CB0557/CB0557_s11_%d.vtt"

   17:35:51.582 ffmpeg version 5.1-emby_2022_11_29 Copyright (c) 2000-2022 the FFmpeg developers and softworkz for Emby LLC
   17:35:51.582 built with gcc 10.3.0 (crosstool-NG 1.25.0)
   17:35:51.582 Execution Date: 2023-02-17 17:35:51
   17:35:51.728 Input #0, matroska,webm, from '/data/movies/6 Underground (2019)/6.Underground.-.2019.-.WEBRip-2160p.mkv':
   17:35:51.728 Metadata:
   17:35:51.728 ENCODER : Lavf59.27.100
   17:35:51.728 Duration: 02:08:52.31, start: 0.000000, bitrate: 45720 kb/s
   17:35:51.728 Stream #0:0: Video: h264 (High), yuv420p(progressive), 3840x1604, SAR 1:1 DAR 960:401, Level 51, 23.98 fps, 23.98 tbr, 1k tbn (default)
   17:35:51.729 Metadata:
   17:35:51.729 BPS-eng : 44948555
   17:35:51.729 DURATION-eng : 02:08:52.308000000
   17:35:51.729 NUMBER_OF_FRAMES-eng: 185390
   17:35:51.729 NUMBER_OF_BYTES-eng: 43444509235
   17:35:51.729 DURATION : 02:08:52.307000000
   17:35:51.729 Stream #0:1(eng): Audio: eac3, 48000 Hz, 5.1(side), fltp, 768 kb/s (default)
   17:35:51.729 Metadata:
   17:35:51.729 title : English
   17:35:51.729 BPS-eng : 768000
   17:35:51.729 DURATION-eng : 02:08:52.288000000
   17:35:51.729 NUMBER_OF_FRAMES-eng: 241634
   17:35:51.729 NUMBER_OF_BYTES-eng: 742299648
   17:35:51.729 DURATION : 02:08:52.288000000
   17:35:51.729 Stream #0:2(eng): Subtitle: subrip (default)
   17:35:51.729 Metadata:
   17:35:51.729 BPS-eng : 66
   17:35:51.729 DURATION-eng : 02:06:49.519000000
   17:35:51.729 NUMBER_OF_FRAMES-eng: 1872
   17:35:51.729 NUMBER_OF_BYTES-eng: 63226
   17:35:51.729 DURATION : 02:07:13.167000000
   17:35:51.729 Stream #0:3(eng): Subtitle: subrip
   17:35:51.729 Metadata:
   17:35:51.729 title : SDH
   17:35:51.729 BPS-eng : 78
   17:35:51.729 DURATION-eng : 02:06:52.230000000
   17:35:51.729 NUMBER_OF_FRAMES-eng: 2192
   17:35:51.729 NUMBER_OF_BYTES-eng: 74251
   17:35:51.729 DURATION : 02:07:15.878000000
   17:35:51.730 Stream map '0:4' matches no streams.
   To ignore this, add a trailing '?' to the map.
   17:35:51.732 EXIT




   at Emby.Server.MediaEncoding.Api.BaseStreamingService.StartFfMpeg(StreamState state, String outputPath, CancellationToken cancellationToken, Boolean acquireResources)
   at Emby.Server.MediaEncoding.Api.Hls.DynamicHlsService.GetDynamicSegment(StreamRequest request, String manifestAbsoluteUri, String playlistId, String segmentId, Int32 subtitleStreamIndex, AuthorizationInfo authorizationInfo)
   at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task)
   at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost appHost, IRequest httpReq, IResponse httpRes, RestPath restPath, String responseContentType, CancellationToken cancellationToken)
   at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken)
   Source: Emby.Server.MediaEncoding
   TargetSite: Void MoveNext()

2023-02-17 17:35:51.769 Info Server: http/1.1 Response 500 to host1. Time: 580ms. http://10.100.10.51:8096/emby/videos/4008/hls1/main/0.ts?PlaySessionId=ec97a05acadc4c18b4181dc39597e6bc

Have you tried switching VAAPI and Quicksync order on decoder/encoder on Transcode page?

February 18, 2023

I just changed from VAAPI to Quicksync restarted the server and still running into the same issue. Also switched the options back from QC to VAAPI and go the same.

February 20, 2023

Hi, did you change the source file? The info in the emby database doesn't match the file. Try refreshing the metadata on it.

February 21, 2023

So I had to do a refresh metadata, didn't think I had to do that before. All I did was run sub-killer, which I know makes changes but I thought it would trigger a refresh. @Cheesegeezer

Video played for 3 minutes and then froze forever (at least 15 minutes).

embyserver.txt ffmpeg-remux-85a07d68-be85-41b9-860c-c41e47633045_1.txt

February 21, 2023

30 minutes ago, cyrus104 said:

So I had to do a refresh metadata, didn't think I had to do that before. All I did was run sub-killer, which I know makes changes but I thought it would trigger a refresh. @Cheesegeezer

Video played for 3 minutes and then froze forever (at least 15 minutes).

embyserver.txt 122.38 kB · 0 downloads ffmpeg-remux-85a07d68-be85-41b9-860c-c41e47633045_1.txt 632 kB · 1 download

Can you try Chrome for comparison purposes? How does that compare?

February 26, 2023

@cyrus104?

February 27, 2023

Hello,

i had the same issue with freezing playback in the browser (some 4K only).
The solution for me was to choose custom Transcoding like that:

Decode: VAAPI
Encode: Intel Quicksync (in my Case)

Important is too choose not (VAAPI) for encoding!
Another nice feature is now that the encoding uses much less CPU power as before.
Looks like there is a problem with encoding some 4K movies over VAAPI?

This solves my issue...sorry for my bad english);

Kind regards pektoral

March 4, 2023

So interestingly enough, Sub-Killer crashed when my docker of Emby crashed, not sure why but that corrupted one of the primary movies I was testing. I'm having to re-get it and as soon as I downloaded it Emby is getting the same error as above with the Stream 0:4 with a ? or so. I copy the file over to my Plex Library and it just works and gets hardware transcoded. I'm really not sure what is up but it's getting to the point where I should be working on work projects and it costing me money.

March 5, 2023

6 hours ago, cyrus104 said:

So interestingly enough, Sub-Killer crashed when my docker of Emby crashed, not sure why but that corrupted one of the primary movies I was testing. I'm having to re-get it and as soon as I downloaded it Emby is getting the same error as above with the Stream 0:4 with a ? or so. I copy the file over to my Plex Library and it just works and gets hardware transcoded. I'm really not sure what is up but it's getting to the point where I should be working on work projects and it costing me money.

@cyrus104 can you try removing the subkiller plugin to take that out of the equation? Then refresh the metadata on that video and see how things compare. Thanks !

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