Emby Premier - Not Receiving Password Rest

[Rnokes 0]

I just made a new account so I can post on this forum.  I have had an Emby Premier account since 2016.  The name for that admin account is rnokes1 and it is registered to a different email.  My issue is with this account.  I am unable to login remotely over connect or sign into my rnokes1 account.  I can't remember the password.  My issue is that I cannot change my password either. I have tried two ways.  I tried through the forgot my password link.  However,  I am not receiving the password reset emails.  I also did the admin account reset on my server.  I logged into my server and received the file with the pin number.  I successfully entered the pin.  When I login with no password like the instructions say, it is not letting me login. 

 

I can login via remote by typing in the address and port number.  I can also still access the account on my home server and in my house and on all devices.  My issue is with signing up a new remote device with connect. I know I have the account name is correct and the correct email because I can see the old emails from Emby community with this info.  I have tried numerous attempts to get the forgot password email and am not seeing it.  The emby emails are not going to Junk or Spam and it is not on my blocked emails list.  I can gladly provide more details, let me know what will help.  Thanks!

[Abobader 3470]

Hello Rnokes,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[GrimReaper 4749]

47 minutes ago, Rnokes said:

I have had an Emby Premier account since 2016.

Hav you received the email to reset your password within the last few days? 

48 minutes ago, Rnokes said:

I have tried numerous attempts to get the forgot password email and am not seeing it.  The emby emails are not going to Junk or Spam and it is not on my blocked emails list. 

@Abobader

[Rnokes 0]

No.  The last email I see is from October 2022.

[GrimReaper 4749]

Just now, Rnokes said:

No.  The last email I see is from October 2022.

Then I would suggest to wait for Abobader.

[Abobader 3470]

Good day,

Yes, none active account from 2013 to 2017 with zero post been removed:

My best

[Rnokes 0]

Thanks.  Will do.

[Rnokes 0]

Adobader - I was replying to the comment above and just saw your reply.  I am not sure I understand.  So it sounds like the account was deleted because of 0 posts?  This is why it is not working for connect?  I can still login remotely though when I type in the address and port.  It also works on my home server.  Any idea how to fix?

[rouzannacoxson 0]

I have the exact same issue with my account `mdpoulter` (currently posting from my girlfriend's account):

• When I click the Set Password button in the email I received during the week, I receive an error "We could not locate the item you are trying to view."
• When I try and login with my credentials, they do not work.
• When I click to reset my password, I do not receive the reset password email.

When will this be resolved?

[Abobader 3470]

8 hours ago, Rnokes said:

Adobader - I was replying to the comment above and just saw your reply.  I am not sure I understand.  So it sounds like the account was deleted because of 0 posts?  This is why it is not working for connect?  I can still login remotely though when I type in the address and port.  It also works on my home server.  Any idea how to fix?

 

2 hours ago, rouzannacoxson said:

I have the exact same issue with my account `mdpoulter` (currently posting from my girlfriend's account):

• When I click the Set Password button in the email I received during the week, I receive an error "We could not locate the item you are trying to view."
• When I try and login with my credentials, they do not work.
• When I click to reset my password, I do not receive the reset password email.

When will this be resolved?

Good day,

The solution for this, from emby server, simply remove the user from users - profile:

(Optional) Emby Connect email address

Click save.

Create user from here, or from:

https://emby.media/connect.html

After confirming with the email address, then add back the user from users - profile:

(Optional) Emby Connect email address

Click save.

My best

[Abobader 3470]

I think, not sure tho, simply remove the user from "Optional) Emby Connect email address" click save then add the user back. So that will direct the user to sign with connect.

[Rnokes2 1]

This worked.  Thanks!

[Abobader 3470]

Glad to see thing working for you, thanks for the feedback.

[mdpoulter 1]

I have recreated my user account now and it is working again. It seems strange to have deleted the account shortly after requesting a password reset, but thanks for the help!