Emby unable to find information when using "identify"

[AthielD 1]

I've looked through a number of posts that seemed related, but following the solutions did not resolve the issue.

I recently added new movies to my server (the first in a while, so I'm not sure when it started having issues) and Emby is not only not able to ID then automatically, when I try to manually identify them, even using the IMDB and TVDB links (screen shots included).

I've tried through the Android app (where I usually manage my server) and through the web interface on the server and the results are the same.

 

I am not sure how to trouble shoot the issue.

[Abobader 3469]

Hello AthielD,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Happy2Play 9783]

You can not put a IMDB in a TMDB field.  Put it in the IMDB field to search that ID on enabled provider sites.

[AthielD 1]

Sorry, in my example screen shot, I did it wrong, but I just double checked and did it correctly but the result is the same.

[GrimReaper 4748]

Post server log upon trying to identify. 

[AthielD 1]

Is this what you are looking for?

2023-01-21 00:00:01.861 Info App: Application version: 4.7.11.0
2023-01-21 00:00:01.861 Info App: Emby
	Command line: C:\Users\A'Athiel\AppData\Roaming\Emby-Server\system\EmbyServer.dll
	Operating system: Microsoft Windows 10.0.22621
	Framework: .NET 6.0.10
	OS/Process: x64/x64
	Runtime: C:/Users/A'Athiel/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll
	Processor count: 8
	Data path: C:\Users\A'Athiel\AppData\Roaming\Emby-Server\programdata
	Application path: C:\Users\A'Athiel\AppData\Roaming\Emby-Server\system
2023-01-21 00:00:01.861 Info App: Logs path: C:\Users\A'Athiel\AppData\Roaming\Emby-Server\programdata\logs
2023-01-21 00:00:01.861 Info App: Cache path: C:\Users\A'Athiel\AppData\Roaming\Emby-Server\programdata\cache
2023-01-21 00:00:01.861 Info App: Internal metadata path: C:\Users\A'Athiel\AppData\Roaming\Emby-Server\programdata\metadata
2023-01-21 00:00:01.861 Info App: Transcoding temporary files path: C:\Users\A'Athiel\AppData\Roaming\Emby-Server\programdata\transcoding-temp
2023-01-21 00:00:01.862 Info App: Plugins:
	Bluray Folder Support 1.0.0.0
	Cinema Intros 1.0.40.0
	Dlna 1.0.92.0
	Dvd Folder Support 1.0.0.0
	Emby Guide Data 1.0.10.0
	Fanart.tv 1.0.13.0
	M3U TV Tuner 1.0.13.0
	MovieDb 1.6.2.0
	MusicBrainz 1.0.22.0
	Nfo Metadata 1.0.70.0
	OMDb 1.0.18.0
	Open Subtitles 1.0.31.0
	Port Mapper 1.1.8.0
	Studio Images 1.0.3.0
	TheAudioDb 1.0.16.0
	TheTVDB 1.3.4.0
	Webhooks 1.0.25.0
	XmlTV 1.0.9.0
2023-01-21 00:03:39.778 Error HttpClient: <s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/" s:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/"><s:Body><s:Fault><faultcode>s:Client</faultcode><faultstring>UPnPError</faultstring><detail><UPnPError xmlns="urn:schemas-upnp-org:control-1-0"><errorCode>402</errorCode><errorDescription>Invalid Args</errorDescription></UPnPError></detail></s:Fault></s:Body></s:Envelope>
2023-01-21 00:03:39.780 Error PortMapper: Error in GetSpecificMappingAsync
	*** Error Report ***
	Version: 4.7.11.0
	Command line: C:\Users\A'Athiel\AppData\Roaming\Emby-Server\system\EmbyServer.dll
	Operating system: Microsoft Windows 10.0.22621
	Framework: .NET 6.0.10
	OS/Process: x64/x64
	Runtime: C:/Users/A'Athiel/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll
	Processor count: 8
	Data path: C:\Users\A'Athiel\AppData\Roaming\Emby-Server\programdata
	Application path: C:\Users\A'Athiel\AppData\Roaming\Emby-Server\system
	MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: <s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/" s:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/"><s:Body><s:Fault><faultcode>s:Client</faultcode><faultstring>UPnPError</faultstring><detail><UPnPError xmlns="urn:schemas-upnp-org:control-1-0"><errorCode>402</errorCode><errorDescription>Invalid Args</errorDescription></UPnPError></detail></s:Fault></s:Body></s:Envelope>
	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod)
	   at Mono.Nat.Upnp.UpnpNatDevice.GetSpecificMappingAsync(Protocol protocol, Int32 publicPort, CancellationToken cancellationToken)
	   at Mono.Nat.Upnp.UpnpNatDevice.CreatePortMap(Mapping mapping, CancellationToken cancellationToken)
	Source: Emby.Server.Implementations
	TargetSite: Void MoveNext()

[GrimReaper 4748]

Just now, AthielD said:

Is this what you are looking for?

No, that's unrelated. Post full log file, not pasted snippet.  

[AthielD 1]

That was the complete log for the time stamp but I have enabled debugging, repeated the procedure (got the same result) and have attached it.

embyserver.txt

[GrimReaper 4748]

I see no queries in your log.

Could you:

1. Temporary disable automatic port mapping as your log is flooded with Port mapper errors:

 

2. Run Rotate log file Scheduled task:

 

3. Post a screenshot of enabled library providers and their order:

 

4. Try to Identify an item with any criteria (name, ID)

5. Post server log.

 

[AthielD 1]

I did as directed and tried a dozen or so titles, even ones that it had identified before, and it is still reporting no search results. Here's the last one I tried

embyserver (2).txt

[Happy2Play 9783]

@AthielD how are you suppose to get a result if you have no providers enabled to query?

[GrimReaper 4748]

You don't have any provider enabled - hence no results. Enable at least TMDB.

Edit: Cross-posted.

Edited January 21, 2023 by GrimReaper

[AthielD 1]

I can't believe I overlooked that.. I don't recalll ever disabeling it, so that's still weird. But yup, it's working now.

Thanks everyone.

[ebr 16187]

Have we mentioned lately how much we love options