Unlocked Emby App on FireTV but no longer recognized

[mcowher 0]

I purchased the unlock for the Emby app on my FireTV device for $4.89, back on 12/6/2022 and it initially worked, but now I can no longer playback content from my Emby server.  I get the error message and am prompted to purchase Emby Premier, or 2 options to Unlock App or Restore Unlock.  Neither of these 2 options works.

I've tried deleting Cache and even deleting all data for the app and then reconnecting to my server. 

What do I need to do to fix this?

[GrimReaper 4740]

Are you logged into the device with the same account you've made original purchase?

[mcowher 0]

Yes I am.  Same Amazon account, same FireTV device.

[GrimReaper 4740]

You can email those receipts with visible details to:

billingsupport@emby.media

and it'll get sorted out.

[mcowher 0]

Ok thanks!