Set up a new router tonight, now Android app won't connect to server

[formula355 2]

I had a new router delivered to me from my ISP and I got everything set up tonight and now my android app won't connect to the server anymore. IP address was changed so I changed that on the app and on the server but didn't change anything. I uninstalled and reinstalled the Android app and that also didn't change anything. I'm kind of wanting to uninstall and reinstall the server but not sure that will help me on this. I've done a little bit of research but some of the solutions seem over my head. I found a thread on this forum with some suggestions about changing firewall options but that also didn't change anything. I'm kind of at a loss at this point and looking for any help. Thanks in advance.

[Abobader 3470]

Hello formula355,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

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Emby Team

[Luke 42085]

Hi, are you able to connect using the web app on the same device?

[Happy2Play 9783]

What platform is Emby server on?

[formula355 2]

5 minutes ago, Luke said:

Hi, are you able to connect using the web app on the same device?

No, I am not.

[formula355 2]

2 minutes ago, Happy2Play said:

What platform is Emby server on?

The server is on my PC.

[Happy2Play 9783]

Just now, formula355 said:

The server is on my PC.

What OS?

 

[formula355 2]

1 minute ago, Happy2Play said:

What OS?

 

Sorry, Windows 11

[Happy2Play 9783]

Have you verified the new network is Public or Private?

Can another client/machine connect to Emby?

[formula355 2]

8 minutes ago, Happy2Play said:

Have you verified the new network is Public or Private?

Can another client/machine connect to Emby?

I'm pretty sure it's Private but how do I verify this?

I only have my Android phone with the app to connect to the server, nothing else.

[Happy2Play 9783]

4 minutes ago, formula355 said:

I'm pretty sure it's Private but how do I verify this?

I only have my Android phone with the app to connect to the server, nothing else.

Search Network status but if other clients can connect it shouldn't be the firewall.

[formula355 2]

Well, I got it to connect. I went into C:\Users\xxxx\AppData\Roaming\Emby-Server\programdata\config and changed the IsPortAuthorized to false and reset my firewall settings to default. Restarted the server and tried connecting on the Android app and it's working now.

Thank you for your help. I know you didn't suggest this here and now but I was reading an older thread where this was suggested. I had tried it earlier but I decided to reset my firewall settings this time and I think that's what did the trick.