matbeebe85 2 Posted January 19, 2023 Posted January 19, 2023 (edited) After maybe 10 -15 minutes of playback on a local chrome browser, the media video stops, the audio continues for a short time, then audio stops as well. Chrome browser is no longer responsive on ANY of my open windows (usually 3 open windows). I have to force stop the program, then re launch it to resume watching. I reinstalled google chrome and also tried it on Brave browser. Same results. I adjusted some settings under the transcoding tab, but have had no improvement. Any Ideas? Thanks, Mat embyserver-63809663726.txt Edited January 19, 2023 by matbeebe85 Log added
Happy2Play 9781 Posted January 19, 2023 Posted January 19, 2023 @matbeebe85 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!
matbeebe85 2 Posted January 19, 2023 Author Posted January 19, 2023 Here's another log. The forum wouldn't let me edit the OP for some reason. embyserver.txt
Luke 42079 Posted January 19, 2023 Posted January 19, 2023 Hi, can you try with a different video file?
matbeebe85 2 Posted January 19, 2023 Author Posted January 19, 2023 9 hours ago, Luke said: Hi, can you try with a different video file? This happens with different files. It doesn't seem to matter what I'm streaming. I will pay attention to the TYPE of files, and I will try some different file TYPES too. The timing is also inconsistent. Sometimes it plays for 10 or 15 mins. Sometimes for upwards of 30.
matbeebe85 2 Posted January 19, 2023 Author Posted January 19, 2023 (edited) Here's The latest error log and associated file's media info. embyserver (1).txt Edited January 19, 2023 by matbeebe85 replaced screenshot
matbeebe85 2 Posted January 21, 2023 Author Posted January 21, 2023 On 1/18/2023 at 8:41 PM, Luke said: Hi, can you try with a different video file? I have found that the common file type to cause this issue is MKV. If I play other file types, I have no issue. I have tried to adjust some more settings within the transcoding options, but still get the freezing. I have adjusted about every transcoding option available. I am running two transcoding devices. Could there be an issue with the work load attempting to switch devices while streaming? Here is another log. embyserver-63809837661.txt
Happy2Play 9781 Posted January 21, 2023 Posted January 21, 2023 34 minutes ago, matbeebe85 said: I have found that the common file type to cause this issue is MKV. If I play other file types, I have no issue. I have tried to adjust some more settings within the transcoding options, but still get the freezing. I have adjusted about every transcoding option available. I am running two transcoding devices. Could there be an issue with the work load attempting to switch devices while streaming? Here is another log. embyserver-63809837661.txt 17.38 kB · 0 downloads Unrelated but this log shows a Locked database. Busy: database is locked - PRAGMA journal_mode If shutting down Emby and the -shm and -wal files still remain you will need to delete them. C:\Users\Command Center\AppData\Roaming\Emby-Server\programdata\data Remove Database Locks
matbeebe85 2 Posted January 21, 2023 Author Posted January 21, 2023 14 minutes ago, Happy2Play said: Unrelated but this log shows a Locked database. Busy: database is locked - PRAGMA journal_mode If shutting down Emby and the -shm and -wal files still remain you will need to delete them. C:\Users\Command Center\AppData\Roaming\Emby-Server\programdata\data Remove Database Locks The files do not exist.
Happy2Play 9781 Posted January 21, 2023 Posted January 21, 2023 4 minutes ago, matbeebe85 said: The files do not exist. Suggest shutting down properly closed the database then. Looking a previous log I would suggest disabling PortMapper via Emby Networks page or uninstalling the plugin as it is spamming the server log. Probably not related to your overvall issue though. Can you post server and ffmpeg log for another example.
matbeebe85 2 Posted January 21, 2023 Author Posted January 21, 2023 5 minutes ago, Happy2Play said: Suggest shutting down properly closed the database then. Looking a previous log I would suggest disabling PortMapper via Emby Networks page or uninstalling the plugin as it is spamming the server log. Probably not related to your overvall issue though. Can you post server and ffmpeg log for another example. Here you have it: ffmpeg-transcode-89dec5ad-a344-4fd8-a646-c6a5cd002be9_1.txt hardware_detection-63809842355.txt embyserver-63809842368.txt embyserver.txt
matbeebe85 2 Posted January 21, 2023 Author Posted January 21, 2023 1 minute ago, matbeebe85 said: Here you have it: ffmpeg-transcode-89dec5ad-a344-4fd8-a646-c6a5cd002be9_1.txt 374.09 kB · 0 downloads hardware_detection-63809842355.txt 403.52 kB · 0 downloads embyserver-63809842368.txt 45.75 kB · 0 downloads embyserver.txt 34.47 kB · 0 downloads Not sure if those ^^^^ logs were pre or post port mapper change. Here are some newer ones: embyserver (1).txt embyserver-63809842368 (1).txt hardware_detection-63809842384.txt
Happy2Play 9781 Posted January 21, 2023 Posted January 21, 2023 Is this only with avi mpeg4 media? Does the same happen if you disable Hardware Acceleration? Does this only happen in Chrome?
matbeebe85 2 Posted January 21, 2023 Author Posted January 21, 2023 3 minutes ago, Happy2Play said: Is this only with avi mpeg4 media? Does the same happen if you disable Hardware Acceleration? Does this only happen in Chrome? It only seems to happen with MKV files. I haven't tried disabling hardware accel. This also happens on Brave browser.
matbeebe85 2 Posted January 21, 2023 Author Posted January 21, 2023 5 minutes ago, matbeebe85 said: It only seems to happen with MKV files. I haven't tried disabling hardware accel. This also happens on Brave browser. I am not seeing an ffmpeg for the files in question. Of course, the MKV files have been playing fine now for an hour. Go figure.
Happy2Play 9781 Posted January 21, 2023 Posted January 21, 2023 2 minutes ago, matbeebe85 said: I am not seeing an ffmpeg for the files in question. Of course, the MKV files have been playing fine now for an hour. Go figure. That is usually how it works when you try to troubleshoot. Seems odd there is no ffmpeg with mkv in Chrome though as it should be at least remuxing. Seems odd you don't have a hardware decoder also. >>>>>> Hardware Encoders for h264 [X] NVENC NVIDIA GeForce GTX 1050 Ti - H.264 (AVC) [X] NVENC NVIDIA GeForce GTX 1050 Ti [1] - H.264 (AVC) >>>>>> Selected Codecs Decoder Automatic software decoder But if it happens again please post the server and ffmpeg log if present.
matbeebe85 2 Posted January 21, 2023 Author Posted January 21, 2023 19 minutes ago, Happy2Play said: That is usually how it works when you try to troubleshoot. Seems odd there is no ffmpeg with mkv in Chrome though as it should be at least remuxing. Seems odd you don't have a hardware decoder also. >>>>>> Hardware Encoders for h264 [X] NVENC NVIDIA GeForce GTX 1050 Ti - H.264 (AVC) [X] NVENC NVIDIA GeForce GTX 1050 Ti [1] - H.264 (AVC) >>>>>> Selected Codecs Decoder Automatic software decoder But if it happens again please post the server and ffmpeg log if present. I am using Brave browser currently. It is still chromium based, but is there a difference with remuxing? I turned on advanced settings for hardware decoding. Here is my settings for Decoding:
Happy2Play 9781 Posted January 21, 2023 Posted January 21, 2023 @matbeebe85may have just been the avi mpeg4 file in the previous ffmpeg log. As for remuxing it is just a container swap as most browsers will not support mkv.
matbeebe85 2 Posted January 21, 2023 Author Posted January 21, 2023 14 hours ago, Happy2Play said: @matbeebe85may have just been the avi mpeg4 file in the previous ffmpeg log. As for remuxing it is just a container swap as most browsers will not support mkv. Happened again. Issue occurred at 12:14pm. I only get a log for the server. embyserver (2).txt
Luke 42079 Posted January 22, 2023 Posted January 22, 2023 On 1/21/2023 at 2:21 PM, matbeebe85 said: Happened again. Issue occurred at 12:14pm. I only get a log for the server. embyserver (2).txt 1.05 MB · 1 download Hi, please attach the ffmpeg log as well. Thanks.
matbeebe85 2 Posted January 22, 2023 Author Posted January 22, 2023 @Luke I haven't been getting any ffmpeg logs for the MKV files.
matbeebe85 2 Posted January 22, 2023 Author Posted January 22, 2023 @LukeI found some other MKVs that seem to play fine. I will attach the media information for each of the files. (both working MKV and problem MKV) I found that the working MKVs do generate a ffmpeg log too. All shall be attached. ffmpeg-remux-c1bcdaab-9a02-4ed2-a442-f6c50c664bce_1.txt Problem MKV.txt Working MKV.txt most recent error embyserver.txt
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