Problems Downloading Some Videos with iOS

[MarkBrown 1]

I've been having some videos fail to download the only error is either Failed with no information or SyncJobItemStatusCompletedWithError

iOS Emby version 2.2.5

iPadOS Version 16.1.1 and iOS 16.1.2

Server Log attached

embyserver.txt

[MarkBrown 1]

Any chance of a response to this?  It's frustrating to pay for a product and hope that maybe someone will respond to a forum post rather than having a proper support option

[Luke 42077]

Hi @MarkBrown do you have an ffmpeg conversion log from one of these? Thanks.

[MarkBrown 1]

when I get home from work I will look at providing an ffmpeg conversion log

[MarkBrown 1]

Tried to download 1 problem video and associated server log and ffmpeg log

ffmpeg-directstream-b50da8b9-415c-4690-86f4-b9a2fc41ff27_1.txt embyserver-2.txt

[MarkBrown 1]

Any suggestion/reason for not being able to download to an iPad?

[MarkBrown 1]

On 19/01/2023 at 14:50, Luke said:

Hi @MarkBrown do you have an ffmpeg conversion log from one of these? Thanks.

Have you had a chance to look at this yet?

[Luke 42077]

On 1/19/2023 at 5:04 PM, MarkBrown said:

Tried to download 1 problem video and associated server log and ffmpeg log

ffmpeg-directstream-b50da8b9-415c-4690-86f4-b9a2fc41ff27_1.txt 11.18 kB · 0 downloads embyserver-2.txt 60.33 kB · 0 downloads

Hi, this particular issue is resolved in the upcoming Emby server 4.8 release. Thanks.

[MarkBrown 1]

Any idea when this fix will be released it's been months

[Luke 42077]

19 hours ago, MarkBrown said:

Any idea when this fix will be released it's been months

Apologies for the delay. We are working hard on getting this ready for release.