Emby Connect forgets server after adding

[jfpaul@gmail.com 2]

I recently deleted and am now re-adding my single Emby server back to Emby Connect with same login. I add the server and can connect remotely via WAN through Emby connect (via Android Chrome web browser). However, when I log out of Emby connect and attempt to login again, the server does not exist. I am presented with two options: "Add Server" and "Sign in with Emby Connect" (even though I'm logged in ...like an endless loop). I attempted the same procedure on VPN from a Windows Opera browser with same outcome.

Any thoughts on what might be the issue?

[Abobader 3470]

Hello jfpaul@gmail.com,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[seanbuff 1318]

10 minutes ago, jfpaul@gmail.com said:

Any thoughts on what might be the issue?

Are you properly adding your Emby Connect email address to the user profile and hitting 'Save' ?

You will get a notice to say that this account has been linked.

[jfpaul@gmail.com 2]

6 minutes ago, seanbuff said:

Are you properly adding your Emby Connect email address to the user profile and hitting 'Save' ?

You will get a notice to say that this account has been linked.

That was the problem.  Once I added the e-mail address to my admin user I can now see the server.

Thanks so much for the quick support!