Unable to get subtitles

[Tormat 1]

I’m unable to download subtitles, gone over the configuration many times, have Opensub.org account, log into it direct ok, through Emby though when entering my Opensub password of 8 characters length, despite clicking ‘save’ it reverts pack to 14 characters in length, when I try and download a sub for a movie it says No file found, have you configured Open sub, which I have? Any help appreciated

[GrimReaper 4742]

24 minutes ago, Tormat said:

though when entering my Opensub password of 8 characters length, despite clicking ‘save’ it reverts pack to 14 characters

Those are just placeholders. 

25 minutes ago, Tormat said:

when I try and download a sub for a movie it says No file found, have you configured Open sub, which I have?

How does your library Subtitle downloaders section look like? Also, can you post server log upon trying to download subs? 

[Tormat 1]

https://www.dropbox.com/s/dvqj8cwfoc5sy0o/Server log.pdf?dl=0 thanks, here is a link to my server log file, thanks 

[Tormat 1]

[Tormat 1]

Hi, hope these are ok?

[ebr 16185]

22 hours ago, Tormat said:

when I try and download a sub for a movie it says No file found,

Hi.  Are you also selecting "Require a Hash match" and "Forced Only" in that manual search?  If so, try not selecting those. 

[Tormat 1]

Hi, they were both ticked so have taken them off but still no joy, I’ll try rebooting the server, thanks 

[Tormat 1]

Rebooted but still a no go, thanks 

[ebr 16185]

It is not guaranteed that a subtitle provider will have subs for all your content.  Please go over a specific example and include a server log.

Thanks.

[Tormat 1]

Will do, the thing is for the same movies Plex does get them, from OpenSubs? I’ll try a couple of movies now, tell you which ones and send a log, many thanks 

[Tormat 1]

Hi again, so just tried the following films, American Sniper, Anger Management and finally Bohemian Rhapsody, then grabbed the server log, appreciate you looking at it

https://www.dropbox.com/s/edisyj6b5njmw4u/Todayslog.pdf?dl=0

[Luke 42080]

@Tormat

HI, I've pushed a 1.0.32 update to the OpenSubtitles plugin. Please let me know how that compares once you have it. Thanks.

[Tormat 1]

Hello, sorry but thought I’d already posted my remedy, which was to uninstall both Emby and Plex, then re-install only Emby, this worked for me I’m thinking maybe both servers running at the same time somehow caused the problem, as I was evaluating Plex and Emby to see which one I found easier to use, anyway all good now, so thank you