Users Can No Longer Access My Media Server

[Methodman104 10]

I was away for a month and my internet went out during that time, when I returned I had to unplug and plug in my router again to get it going, but it seemed to have changed my WAN IP address, now my users cant access emby anymore. The port is still the same 8096. Is there any way to fix this?

Or do I have to tell all my users to manually enter the new IP address on their app from their tv's again? I would rather make it easier for them since they are not tech savvy.

 

 

[GrimReaper 4740]

3 minutes ago, Methodman104 said:

Is there any way to fix this?

Obtain a domain name or use some free DDNS or have your users use Emby Connect (which requires them having a Connect account).

[Methodman104 10]

On 1/6/2023 at 12:27 PM, GrimReaper said:

Obtain a domain name or use some free DDNS or have your users use Emby Connect (which requires them having a Connect account).

If they have an Emby connect account will it connect them to my media server no matter what my IP address is or changes to? I did not know you could use Emby Connect with the actual Emby Server.

[GrimReaper 4740]

2 hours ago, Methodman104 said:

If they have an Emby connect account will it connect them to my media server no matter what my IP address is or changes to?

Yep. You can consider Emby Connect sorta DDNS, as it's primary benefit is for users not to have to know server address. 

Edit: https://support.emby.media/support/solutions/articles/44001160340-emby-connect

Edited January 10, 2023 by GrimReaper
Link

[Methodman104 10]

On 1/10/2023 at 4:22 PM, GrimReaper said:

Yep. You can consider Emby Connect sorta DDNS, as it's primary benefit is for users not to have to know server address. 

Edit: https://support.emby.media/support/solutions/articles/44001160340-emby-connect

Thank you...let me try..I think I might have set an Emby Connect account for my parents at some point but was not sure how to log into it on the actual Emby app...it said user did not exist or something. @Abobader @ebr

[Methodman104 10]

Do I add the Emby Connect username and password I created for them? Or do they log into the Emby Server first with the username/password they signed up for with Emby Connect then find my server?

[GrimReaper 4740]

59 minutes ago, Methodman104 said:

Do I add the Emby Connect username and password I created for them? Or do they log into the Emby Server first with the username/password they signed up for with Emby Connect then find my server?

You need to link local user with existing Connect account:

 

For example for User: Dad you would input email address of his Connect account: momanddad@gmail.com. He'll get a confirmation email to accept. Once you link his account, he can login to your server either with his local credentials (having to know server address) or with his Connect credentials (not needing to know server address).

[Happy2Play 9782]

1 hour ago, Methodman104 said:

Do I add the Emby Connect username and password I created for them? Or do they log into the Emby Server first with the username/password they signed up for with Emby Connect then find my server?

Assuming a Connect account has been created you add the email address to the existing user via the image in the KB.  Then the user would use their Connect email and password to log in via the device.

As Direct and Connect are different connection methods.

Have you verified your ports are still open?

Test Your External Address