Android App Not Playing Video

[bLaZeR666_uk 1]

Server : Version 3.0.5395.0

 

I cant get my android app to play any videos either films or TV Just get a black screen. MB Theater plays ok, attached edited log file (if its any use)

   

Music Streams to my phone ok

Log.txt

[Luke 42077]

Please supply more information:

 

http://mediabrowser.tv/community/index.php?/topic/790-how-to-report-a-problem/

[hyttam 2]

I am running into the same problem since I upgraded my android clients.  I have a Samsung S4 and a Galaxy Note 2, both running the Android client quite well until I upgraded to the new client.

 

Since then, I can only watch video when in my local network.  Outside the local network, it will connect to the server and allow me to navigate, but when I try to play a video I get perpetual loading with no play.

 

The web interface, MB Classic work just fine though.

 

What sort of information can I provide to help you troubleshoot? 

[christoph86 12]

I have this happen if HLS is off. If it's on it works.

[hyttam 2]

HLS?

[christoph86 12]

It's in the settings tab, option to have HLS support on or off under playback. New version of app released today says this might be fixed however

[monica66 0]

What format of your videos are? As far as I know, Android app only can support MP4 format. Have a try to find a tool to help you. 

[Olywa123 46]

What format of your videos are? As far as I know, Android app only can support MP4 format. Have a try to find a tool to help you.

 

Another advert disguised as input.

[lizlee 0]

I know the reason, please keep your HLS is on

 

DRM removal

Edited October 27, 2014 by lizlee

[Griffo 3]

I have this happen if HLS is off. If it's on it works.

 

Thanks. For me it's the opposite - on it doesn't work, off it works.

[Malleus 7]

Thanks. For me it's the opposite - on it doesn't work, off it works.

 

Same for me... Thanks all! This fixed my issue. Though it would be nice to know why it works for some when HLS is on and why it works for others when it's off.