Emby problem with TCL TV

[robbom 5]

@blackstar88The side loading of the API seems solve the AAC issue but lead to the garbled under water sound that I get from the dolby atmos sound files

[blackstar88 2]

@robbomi  will def. try it but how do i side load the api then?

 

Edited May 25, 2023 by blackstar88
add user so he gets notified of comment

[Luke 42077]

On 5/25/2023 at 5:50 PM, blackstar88 said:

@robbomi  will def. try it but how do i side load the api then?

 

@robbom please let us know if this helps:

https://www.androidauthority.com/sideloading-apps-on-android-tv-1189896/
thanks !

[robbom 5]

3 hours ago, Luke said:

@robbom please let us know if this helps:

https://www.androidauthority.com/sideloading-apps-on-android-tv-1189896/
thanks !

i got it to side load and in this version i now have fixed video but the sound is all garbled like under water, i'll try and get a little video of how it sounds

[RanmaCanada 494]

Yes it seems the new TCL TV's have a serious issue with ATMOS.  Installed Emby up a friends new TV on the weekend and ATMOS files are all garbled.  I don't know if this is an Emby problem, but as someone stated that Jellyfin works fine, it quite possibly could be.  Sadly I can't get a playback log as they are about as smart with tech as a politician is with keeping their promises.

[robbom 5]

1 hour ago, RanmaCanada said:

Yes it seems the new TCL TV's have a serious issue with ATMOS.  Installed Emby up a friends new TV on the weekend and ATMOS files are all garbled.  I don't know if this is an Emby problem, but as someone stated that Jellyfin works fine, it quite possibly could be.  Sadly I can't get a playback log as they are about as smart with tech as a politician is with keeping their promises.

Files work in jellyfin fine

[robbom 5]

So we get any further on this or is it time to move to Jellyfin?

 

[Luke 42077]

@RanmaCanada (or anyone else), can you provide a sample video for testing? We'd like to get this resolved. Thanks !

[papugo1980 4]

33 minutes ago, Luke said:

@RanmaCanada (or anyone else), can you provide a sample video for testing? We'd like to get this resolved. Thanks !

https://drive.google.com/file/d/1wEANe3DwDAEk6OFS6oxsHQcjcVCB4HI3/view?usp=drivesdk
 

Listen carefully to the audio, I have this problem with any dolby format with a bitrate equal to or greater than 640kbs, dts is fine

 

[robbom 5]

sample.mkv

 

think i did it properly

 

[Trevor68 70]

On 30/06/2023 at 04:54, Luke said:

@RanmaCanada (or anyone else), can you provide a sample video for testing? We'd like to get this resolved. Thanks !

Sure, this happens to virtually every file I own, so i have a few thousand you can play with, is there somewhere you would like them uploaded? 

Please note the same files work fine on other TV's and clients, and also on the TCL C835 via Jellyfin. 

[vaise 340]

Off topic a bit - After a reasonable investment in this TV, I am considering adding the jellyfin docker to my setup.  I use docker containers with their own IP addresses, so no port conflict, what issues may I have if I point jellyfin at the same emby libraries.  Metadata images etc are stored in the same media folders.  Will they get messed up ?  Further, if this is do-able - as some of you are doing here, then do you have a way to keep the play states in sync ?  Im not trying to replace emby here - just trying to keep the wife happy - who does not understand why she has to flip the audi setting depending on what she has to watch.

[Trevor68 70]

Yup, I have both sharing and saving to the same media folders. I use Trak.TV plugin on both to keep them in sync. 

[vaise 340]

30 minutes ago, Trevor68 said:

Yup, I have both sharing and saving to the same media folders. I use Trak.TV plugin on both to keep them in sync. 

OK - added, its reading the libs now - just movies and tvshows - this is a test server only - not going to be a daily driver.  Will be removed once the TCL is playing properly with Emby.

[vaise 340]

I can confirm no issue on jellyfin - whatever they have setup in the thing they call 'direct' in their playback audio is playing all my stuff that emby cant on auto, and also playing the stuff that locks up when emby is set to downmix to 5.1.

[Trevor68 70]

Seems like this is no longer specific to TCL, other TV's like hisense have the same issues with high bitrate as well. 

[papugo1980 4]

The fact remains that this problem has been there for 6 months or more and unfortunately we still can't figure out how to solve it

[evilpig 2]

I am having this same issue with the emby app on my TCL 65q7 I just got. Stuttering video and messed up audio on high bitrate files. Some other ones aren't loading. 

[papugo1980 4]

On 6/29/2023 at 8:54 PM, Luke said:

@RanmaCanada (or anyone else), can you provide a sample video for testing? We'd like to get this resolved. Thanks !

Is there any news by chance?

[vaise 340]

I’m hoping when the latest beta goes available in the google play store (.88), that all the issues are resolved…..  that’s what I’m hoping for.

[viking19 32]

2 hours ago, vaise said:

I’m hoping when the latest beta goes available in the google play store (.88), that all the issues are resolved…..  that’s what I’m hoping for.

As you know this issue is on Hisense as well and a couple of us tried .88 with NO improvement, maybe TCL will have better results.

[papugo1980 4]

2 hours ago, viking19 said:

As you know this issue is on Hisense as well and a couple of us tried .88 with NO improvement, maybe TCL will have better results.

just tested the latest beta and the audio issue is not fixed

[vaise 340]

Doh…..  

[papugo1980 4]

is there anything you can do to convert various dolby audios to (AAC 384 kbps)?

[vaise 340]

7 hours ago, papugo1980 said:

is there anything you can do to convert various dolby audios to (AAC 384 kbps)?

Is this directed to emby support?  As that is not a solution for media owners with thousands if not tens of thousands of files that play fine with jellyfin.  The issue is not the media.