FireTV doesnt play some MKV files

[pomm 1]

On 05/07/2023 at 18:20, Luke said:

Hi , we are working on it. Thanks.

Hi Luke,

The one being worked on for the Amazon store, will that fix all the issues that have started recently while trying to play mkv files on Fire TV devices? I'm sure that even mkv videos that used to work do not work now.

Thanks!

[Luke 42078]

2 minutes ago, pomm said:

Hi Luke,

The one being worked on for the Amazon store, will that fix all the issues that have started recently while trying to play mkv files on Fire TV devices? I'm sure that even mkv videos that used to work do not work now.

Thanks!

HI, I don't know what issue you're referring to. Please open a new topic, describe your issue and provide the information requested in 

How to Report a Problem

Thanks.