App on Shield Pro stops playback every 10 mins

[Glueckstiger 2]

I use app version 2.0.83g on Shield TV Pro 2017 with Emby Server 4.7.11.0 on Synology DS718+.

Since some days (< week) emby keeps stopping playback every 10 minutes. If i open video overlay (playtime, title etc.) playback wont stop.

Quote

2022-12-21 23:15:58.291 Info Server: http/1.1 Response 204 to host1. Time: 4ms. http://192.168.178.23:8096/emby/Sessions/Playing/Progress

2022-12-21 23:16:08.010 Info Server: http/1.1 Response 206 to host1. Time: 931278ms. http://192.168.178.23:8096/emby/videos/200701/stream.mkv?DeviceId=e4b7dd0ff9c9102c&MediaSourceId=95607b10fe7d7c8e5d808cb790bb24b3&Static=true&PlaySessionId=f7ea22f91c284946bf89475a8280d12d&SubtitleCodec=subrip

2022-12-21 23:16:08.046 Info Server: http/1.1 POST http://192.168.178.23:8096/emby/Sessions/Playing/Stopped. UserAgent: Dalvik/2.1.0 (Linux; U; Android 11; SHIELD Android TV Build/RQ1A.210105.003)

2022-12-21 23:16:08.047 Info SessionManager: Playback stopped reported by app AndroidTv 2.0.83g playing XXXXXX. Stopped at 929479 ms

2022-12-21 23:16:08.047 Info Server: http/1.1 Response 204 to host1. Time: 2ms. http://192.168.178.23:8096/emby/Sessions/Playing/Stopped

 

[Luke 42078]

Hi there, please attach the complete emby server log file. Thanks.

[Glueckstiger 2]

Hi, log from yesterday…

embyserver-63807263999.txt

[ebr 16179]

Can you please play that item until the issue occurs and then follow the instructions to send a log from the app?

 

[Glueckstiger 2]

Hi, my first quote is from when the issue occurred and can be found in the daily log I posted later. And it is not a problem with a specific movie/series but a general issue. It also only occurs on shieldTV/AndroidTV. Not on iOS.

[ebr 16179]

Hi.  Can you please follow the instructions I posted above to send a log from the app?

[Glueckstiger 2]

I just sent the log after three more stops at 22:32, 22:42 and 22:52.
 

[ebr 16179]

Do you have any third party screen savers or other special apps installed on the device?  Something is requesting our app be moved to the background, so we are stopping playback.

We've seen this on some setups on very rare occasions and, to date, I cannot recall us ever being able to pin down exactly what was causing it.

I think our standard android app may not have a problem with this.

https://emby.media/emby-for-android.html

Thanks.

 

[Glueckstiger 2]

Can an interrupted bluetooth connection of the remote control cause this problem?

I checked with a non-powered remote control hub and playback did not stop.

It seems like an update from a few days ago is causing problems here.

 

[ebr 16179]

15 hours ago, Glueckstiger said:

Can an interrupted bluetooth connection of the remote control cause this problem?

I wouldn't think so but who knows...  I guess if another update solves the BT connection issue and then this problem goes away, then that will tell us.

[Glueckstiger 2]

Since I updated the hub, the problem has not reoccurred. 

[Luke 42078]

Thanks for the feedback.