Phone Number Change

[jodyogle 0]

Where do I change the phone number associated with my account?

Thanks

[Abobader 3464]

Hello jodyogle,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[ebr 16184]

Hi.  We do not collect any phone numbers.

[jodyogle 0]

When I was logging in today for the first time in a long time it prompted me for my phone number like this "***-***-**89."  I barely remembered my old number or I would not have been able to log in.  After entering my (old) phone number, it allowed me to get a code in my email to finalize the login.  So, it's remembering my number somewhere.

 

Thanks for the quick reply.

[ebr 16184]

Hi.  Exactly what were you logging into?

[jodyogle 0]

This website.

 

[jodyogle 0]

Correction, I was on the screen to pay for premier, but it's the same login that I used here.  When I entered my email address, the first field on the pay screen, it wanted to verify me.

 

Edited December 19, 2022 by jodyogle

[ebr 16184]

Just now, jodyogle said:

I was on the screen to pay for premier,

This sounds like maybe  you were validating your credit card?  If so, it is probably your bank or Google Pay or whatever payment method you were attempting to use that was issuing that prompt.  Our system has no phone numbers and would never ask you for such.

[jodyogle 0]

Well, it's not worth delving into this too much deeper, but that cannot be correct.  My account that I used to pay today does not have my old number associated with it.  It was definitely a verification that popped up on your pay screen as soon as I entered my email address on the pay page.  I entered my old number and it allowed me to get a code from link.co to continue paying.  It resulted in a code for premiere access so I have to assume it was nothing nefarious.

 

[ebr 16184]

1 hour ago, jodyogle said:

a verification that popped up on your pay screen as soon as I entered my email address on the pay page

We use a 3rd party for payment processing (Stripe) so that verification was through them but would have been associated with either your bank or some other previous payment you may have made on the Stripe network (some other provider also using them).  I'm not sure where it came from but it was definitely nothing that we collect or store.

Thanks for the support.

[ThomasGarcia 0]

I can totally relate to that! I’ve had similar experiences where I was asked for an old phone number I barely remembered. It’s kind of crazy how these systems store that info, even if we haven’t used it in a while.

[ThomasGarcia 0]

On 2/5/2025 at 8:51 AM, ThomasGarcia said:

I can totally relate to that! I’ve had similar experiences where I was asked for an old phone number I barely remembered. It’s kind of crazy how these systems store that info, even if we haven’t used it in a while.

 

I’ve actually started using disposable phone numbers for creating online accounts, especially for services where I’m not too sure about the long-term commitment or security. It makes things a lot easier because you don’t have to worry about those forgotten old numbers or getting bombarded with unwanted messages.

Edited February 6, 2025 by ThomasGarcia